Service Intelligence Platform

Aquant’s AI-driven technology uncovers an organization’s deepest insights to inform prescriptions and predictions for every management decision. Surfacing and analyzing hidden data creates an unprecedented opportunity to solve complex service challenges while also enabling higher service-driven revenues and a significant reduction in customer churn resulting in more efficient service delivery at a lower cost.

With Aquant, Your Team Can:

Transform Customer Service Experience
Improve service delivery across all channels, from quicker first response and more efficient fixes to proactive maintenance and proactive intervention.
Optimize Service Performance
Gain true insights into service metrics like first contact resolution, parts consumption, first time fix rate, and more
Improve the Field Service Skills Gap
Provide the entire service team access to ever-changing information, distributing the tribal knowledge of your subject matter experts.

What we OFfer:

Automated Insights

Workforce Index

Intelligent  Triage

Mobile Triage

No Fault Found Detection

Machine
Logs

FDA
Compliance

Claim
Detection

Job
Prioritization

Parts
Pickup



HOW SERVICE INTELLIGENCE WORKS