Retain & upskill your field service team for world-class performance

Transfer institutional knowledge and service expertise from your field service veterans directly into the hands of every customer service rep, technician, and end-user – any time, any place.

Improve first time fix rate, reduce truck rolls, and attract and retain successful, motivated technicians.

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Monitor and understand organizational performance at a glance

Automate the gathering and analysis of all service data, in any form. See up-to-date snapshots of how your service org is performing month-to-month, quarter-to-quarter.

See recommendations for next steps — based on your business goals. Spend less time pulling reports and more time taking action.

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Review recommendations about the most significant opportunities to improve efficiency & reduce waste

Instantly generate insights to help you solve customer and training challenges, as well as product issues costing you the most time and effort. Create a focused, manageable task list that will create wins.

Service Intelligence shows you the 20% of opportunities that will drive 80% of the results.

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Here’s how Service Intelligence works…

Service Intelligence transforms the experience of your systems & people into useful applications for your service team in three steps…

 

PRESCRIPTIVE ANALYTICS FOR FIELD SERVICE LEADERS

Analyze workforce performance, customer risk, and product quality trends.

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TRIAGE & TROUBLESHOOTING IN THE FIELD

The most accurate repair and maintenance recommendations for field techs, call center agents, and remote resolution options.

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Analyze workforce performance, customer risk, and product quality trends.

Learn More

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The most accurate repair and maintenance recommendations for field techs, call center agents, and remote resolution options.

Learn More

Trusted by the world’s most service-oriented brands

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Ready to take your service operations to the next level?

Where is your service operation today and where do you want to be tomorrow? With Aquant’s Service Intelligence Platform, your data will tell you exactly how to get there…

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