Service Intelligence

Exceptional service experiences are now business as usual.

For customers, there’s average service, which just gets the job done. And then there’s exceptional service. The kind that makes them say “WOW.” Delivering service experiences like these is possible. Sometimes. But until now, it’s been the exception, not the rule.

Deliver magic
service experiences.

Service Intelligence gathers all your service data, analyzes it using Service AI, and gives service leaders, technicians and agents the critical info they need, exactly when they need it. So, now escalations vanish. Technicians know the right solution, sometimes before they even see the problem.

Here’s what you get

Replace your dashboard with an action board - no heavy lift required.

Let service-fluent AI handle the analysis. You get the key insights needed to take action and make decisions about everything from technician training programs to customer QBRs. No team of data scientists needed.

Become a data-driven machine.

With service intelligence, measure and improve key metrics like first time fix rate, cost per success, and mean time to resolution. Drill down into performance by customer, team member, and product. Shed light on problems you never knew you had. Uncover new opportunities.

Transform customer service experience across every touchpoint.

We give your customer-facing team automated recommendations for resolving problems on the first attempt, whether remote or in the field.

Future proof your service business.

Need to mitigate a talent shortage? Service intelligence captures and distributes the knowledge of your tenured techs. So your whole team can deliver service like your vets.

Intelligence for everyone

Service Insights

Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions

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Triage

Give every tech and agent the intelligence they need to solve problems like your experts

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Warranty

Get a 360-degree view of warranty claims so you can cut costs and improve service

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Aquant,
at your service

Get even smarter

REQUEST A DEMO

Start making service feel like magic

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Automated Insights

Aquant empowers service leaders to monitor and optimize service performance metrics that drive business performance.

How it works:

  • The platform monitors and assesses individual and team performance KPIs in real time.
  • Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
  • The Workforce Performance Index identifies your highest performing employees and distributors and interprets the factors that differentiate them. Learn your opportunities for improvement, and get actionable feedback for driving better performance across the board.
  • Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you.
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