Service Intelligence

Exceptional service experiences are now business as usual.

For customers, there’s average service, which just gets the job done. And then there’s exceptional service. The kind that makes them say “WOW.” Delivering service experiences like these is possible. Sometimes. But until now, it’s been the exception, not the rule.

Deliver magic
service experiences.

Service Intelligence gathers all your service data, analyzes it using Service AI, and gives service leaders, technicians and agents the critical info they need, exactly when they need it. So, now escalations vanish. Technicians know the right solution, sometimes before they even see the problem.

Here’s what you get

Replace your dashboard with an action board - no heavy lift required.

Let service-fluent AI handle the analysis. You get the key insights needed to take action and make decisions about everything from technician training programs to customer QBRs. No team of data scientists needed.

Become a data-driven machine.

With service intelligence, measure and improve key metrics like first time fix rate, cost per success, and mean time to resolution. Drill down into performance by customer, team member, and product. Shed light on problems you never knew you had. Uncover new opportunities.

Transform customer service experience across every touchpoint.

We give your customer-facing team automated recommendations for resolving problems on the first attempt, whether remote or in the field.

Future proof your service business.

Need to mitigate a talent shortage? Service intelligence captures and distributes the knowledge of your tenured techs. So your whole team can deliver service like your vets.

Intelligence for everyone

Service Insights

Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions

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Triage

Give every tech and agent the intelligence they need to solve problems like your experts

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Warranty

Get a 360-degree view of warranty claims so you can cut costs and improve service

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Aquant,
at your service

"What really set Aquant apart is that the leadership certainly understands the service business model and our specific challenges. Unlike other AI vendors, they speak our language. With Aquant, we don't need our product experts to either become data experts or data scientists or analysts. And we don't need to train other highly paid professional people on our product."

Adan Deroche | Customer Care Systems & Technical Consulting Director

"Working with Aquant has helped us make dramatic improvements to how quickly and accurately we resolve service tickets. We're looking forward to expanding our Aquant implementation across our partner ecosystem."

Mark Hessinger | VP Global Customer Services

"The Aquant AI engine increases the likelihood of a same day fix. That increased bandwidth allows our field engineers to spend more time on difficult calls and gain proficiency, so their knowledge increases as the time to restore decreases."

Steve Chamberland | Director of Service Operations

Get even smarter

E-Books