Aquant’s Service Co-Pilot platform is built specifically for service and is available at every point of the service cycle.
Anyone, including customer service agents, technicians in the field, service leaders, and customers, find the best answers to any service issue.
Transfer institutional knowledge and service expertise from your field service veterans directly into the hands of every customer service rep, technician, and end-user – any time, any place.
Improve first time fix rate, reduce truck rolls, and attract and retain successful, motivated technicians.
Automate the gathering and analysis of all service data, in any form. See up-to-date snapshots of how your service org is performing month-to-month, quarter-to-quarter.
See recommendations for next steps — based on your business goals. Spend less time pulling reports and more time taking action.
Quickly generate business insights with the help of generative AI. Proactively solve customer issues. Get ahead of workplace training or skills gap issues. Learn what product issues are costing you the most time and effort. Create a focused, manageable task list that will create wins.
Service Co-Pilot shows you the 20% of opportunities that will drive 80% of the results.
Provide customers the ability to resolve less complex issues themselves without the need for intervention from the service team. Your end users can leverage Aquant Triage to troubleshoot issues right from your customer-facing website or portal. Reduce truck rolls, cut service costs, enable faster resolution.
Aquant’s Service Co-Pilot merges the best of human intelligence and artificial intelligence. The technology gets smarter over time by collecting your historical data and continuously enhancing it with the knowledge of your top-performing employees. It integrates seamlessly within your natural service workflow, providing personalized guidance throughout the entire service process.
Aquant will help you shift service left. Break the service-as-usual cycle that results in higher costs and customer escalations.
Analyze workforce performance, customer risk, and product quality trends.
The most accurate troubleshooting & diagnostics for call center teams - faster customer support and fewer unnecessary truck rolls.
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
The most accurate troubleshooting & diagnostics for end-users visiting your website - faster customer support and fewer unnecessary service calls.
“We've gotten a lot of benefit by using the tools that Aquant has brought to market. Now instead of having our managers try to dig through all sorts of data, they come to actionable insights, and they can start improving the way we service our customers."
Where is your service operation today and where do you want to be tomorrow? With Aquant’s Service Co-Pilot Platform, your data will tell you exactly how to get there…
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