Service Co-Pilot

Shift Left: A Strategy for Service Businesses

The Shift Left approach proactively and efficiently resolves service issues, leveraging data to enact meaningful business changes. At Aquant, we partner with organizations to enable this approach, shifting every service interaction leftward—closer to the end customer. This strategy reduces escalations, boosts First Time Fix Rates, and fosters self-service experiences.

Unleashing Service Excellence

Service Co-Pilot is an end-to-end platform designed specifically for service organizations to enhance outcomes and elevate customer experience. It supports a variety of use cases and unlocks additional value by leveraging AI.

Knowledge

Build and scale your service knowledge while preserving trust and speed.

Triage

Maximize first contact resolution, minimize truck rolls, and increase first-time fix.

Insights

Drive Your Business Strategy with Actionable and Service-Focused Insights.

Built for all Service Scenarios

Our platform speaks the service language across various industries— from heavy machinery to medical devices. We do not just pinpoint issues—we explain the cause and detail ways to prevent repeat issues.

Faster Time to Value

Combining Aquant Service Co-Pilot with technical and business support ensures a successful end-to-end journey, displaying immediate value

All Your Service Data in One Place

Ingest structured and structured data from any data source, multi-language docs, and inputs. Limited data or data quality issues? No problem! We can help you start, no matter where you are in your data journey.

Trusted and Integrated

Salesforce-native—No code integration with any CMS required. We also connect to ServiceMax and Microsoft Dynamics, SAP, Oracle and other platforms

Leverage Industry Best Practices and Benchmarks

We combined industry best practices, extensive expertise, and cutting-edge technology to offer a unique service business experience. Our flexible, no-code platform allows for custom workflow designs complemented by comprehensive customer support and valuable industry insights.

Empower Every Stakeholder Globally

Service practitioners resolve tickets efficiently using Service Co-Pilot. With Triage, domain experts can build and scale tribal knowledge and make it accessible across organizations globally. Service leaders gain strategic insights, and customers benefit from guided self-service and faster problem resolution.

Maximize the Value of Your Service Data

We are bridging the gap between all your services by providing a centralized view. You can ingest both structured and unstructured data. Aquant harnesses data from diverse sources, transforming it into actionable insights. Our platform excels in interpreting service-related language, turning raw data into tailored solutions for service-based businesses.

Drive your Service Business with Confidence and Trust.

Data security is our top priority. Aquant provides enterprise-grade security, complying with SOC1, SOC2, HIPAA, GDPR, and other standards. Our Salesforce-native platform ensures seamless integration and secure access via Single Sign-On (SSO), fostering a trustworthy and continuous improvement environment.

Trusted by the world's most service-oriented brands

For your service leader

Prescriptive analytics for field service leaders

Analyze workforce performance, customer risk, and product quality trends.

For your call center

Triage & Troubleshooting for Phone Fixes

The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.

for your service technicians

Triage & Troubleshooting in the Field

The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.

for your customers

Triage & Troubleshooting on your Website

The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.

Prescriptive analytics for field service leaders

Analyze workforce performance, customer risk, and product quality trends.

Triage & Troubleshooting for Phone Fixes

The most accurate troubleshooting & diagnostics for call center teams — faster customer support and fewer unnecessary truck rolls.

Triage & Troubleshooting in the Field

The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.

Triage & Troubleshooting on your Website

The most accurate troubleshooting & diagnostics for end-users visiting your website — faster customer support and fewer unnecessary service calls.

PRESS & NEWS

Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools

PRESS & NEWS

Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan

NEW PODCAST

A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences

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