Developed specifically for service, Aquant uses Generative AI to surface best practices from traditional service data and the hidden knowledge of your workforce experts. Aquant Co-Pilot continuously learns, future-proofing your service business. Lower service costs. Improve customer experiences.
Triage service issues for even the most complex equipment and products. Make business decisions based on service metrics and trends.
Co-Pilot is available at every point of the service cycle. Anyone, including customer service agents, technicians in the field, service leaders, and customers, can get answers to their questions quickly and in a conversational format.
Ricoh
10% increase in remote resolution
Reduction in Agent onboarding time from 8-10 weeks to 1-2 weeksGain deep insights into every aspect of your service operation-find detailed recommendations to improve efficiency, decrease costs, upskill team, and improve customer experience with Aquant’s Service Intelligence.
Increase in first contact resolution
Reduction in cost per warranty claim
Reduction in repeat visits
Reduction in part consumption
Aquant’s Service Co-Pilot merges the best of human intelligence and artificial intelligence. The technology gets smarter over time by collecting your historical data and continuously enhancing it with the knowledge of your top-performing employees. It integrates seamlessly within your natural service workflow, providing personalized guidance throughout the entire service process.
Aquant will help you shift service left. Break the service-as-usual cycle that results in higher costs and customer escalations.
Analyze workforce performance, customer risk, and product quality trends.
The most accurate troubleshooting & diagnostics for call center teams - faster customer support and fewer unnecessary truck rolls.
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
The most accurate troubleshooting & diagnostics for end-users visiting your website - faster customer support and fewer unnecessary service calls.
See just how easy it is to find opportunities to level-up
your service management
