Help your entire service team to perform at the level of your experts. Aquant’s AI platform makes your company’s hidden insights accessible to everyone. No team of data scientists needed.
Aquant’s AI makes complex problems easier to solve by empowering the whole team with the knowledge of your top experts.
HOW IT WORKS:
1
Understands
Your company’s specific service language, including service records, notes, and data & turns that into searchable knowledge that’s accessible to everyone.
2
predicts
Service issues or business errors and discrepancies based on historical data and past success or failures.
3
prescribes
Prescibe the next best question or likely solution, optimizing for cost and performance.
Service Intelligence turns hidden data into prescriptive actions across the complete service lifecycle
So what does it look like?
Intelligent Triage
Translate your service organization’s tribal knowledge and experiences into prescriptive intelligence. Triage problems faster and reduce service costs.
Analyze and prioritize vast amounts of hidden warranty data, quickly. Then zero in on the most high-risk claims that require personal attention. Let the system auto approve or deny the bulk of low-risk claims.
Monitor and assess individual and team performance KPIs in real-time. Understand the real costs of the skills gap on your business, and plan the most personalized training for each employee.
"Working with Aquant has helped us make dramatic improvements to how quickly and accurately we resolve service tickets. We're looking forward to expanding our Aquant implementation across our partner ecosystem."
Mark Hessinger,
VP Global Customer Services
3D Systems accelerates service team performance with Aquant.
"Aquant was able to turn knowledge of our tenured, technical people into insights that couldn't be found in our manuals. Now everyone on our service team can perform at the same level as our experts."
Sidney Lara,
VP of Service, North America
Rational improves first time fix rate with Aquant.
"Our partnership with Aquant raises the bar on how field service applications can take advantage of AI and machine learing technologies to solve specific problems in the service execution process."
Amit Jain,
Senior Vice President of Product
"By implementing Aquant, we are able to encapsulate different data silos like CRM equipment inventory and workforce management data. This helps us to become predictive and benefit from actionable recommendations to maximize our operations potential"
Jonathan Schlemmer,
Director of IT at Compact Power Equipment
OUR CLIENTS EXPERIENCE:
34%
Reduction in repeat visits
26%
Reduction in parts consumption
15%
Increase in first contact resolution
30%
Reduction in cost per warranty claim
Made for Service Pros
Erase The Service Skills Gap
Use historical data to empower the entire workforce with the tribal knowledge of your best performers — and create a team of experts in a matter of days, not years
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