Help your entire service team to perform at the level of your experts. Aquant’s AI platform makes your company’s hidden insights accessible to everyone. No team of data scientists needed.
Aquant’s AI makes complex problems easier to solve by empowering the whole team with the knowledge of your top experts.
HOW IT WORKS:
1
Understands
your company’s specific service language, including service records, notes, and data & turns that into searchable knowledge that’s accessible to everyone.
2
predicts
service issues or business errors and discrepancies based on historical data and past success or failures.
3
prescribes
the next best question or likely solution, optimizing for cost and performance.
Service Intelligence turns hidden data into prescriptive actions across the complete service lifecycle
So what does it look like?
Intelligent Triage
Translate your service organization’s tribal knowledge and experiences into prescriptive intelligence. Triage problems faster and reduce service costs.
Analyze and prioritize vast amounts of hidden warranty data, quickly. Then zero in on the most high-risk claims that require personal attention. Let the system auto approve or deny the bulk of low-risk claims.
Convert messy service data into clear insights and make data-driven decisions. Understand customer risk before they complain to reduce churn. Monitor and assess individual and team performance in real-time, and create personalized training for each employee. Benchmark yourself against leading service organizations to see how you measure up. Lastly, understand the true cost of the skills gap on your business.
"Working with Aquant has helped us make dramatic improvements to how quickly and accurately we resolve service tickets. We're looking forward to expanding our Aquant implementation across our partner ecosystem."
Mark Hessinger,
VP Global Customer Services
3D Systems accelerates service team performance with Aquant.
"Aquant was able to turn knowledge of our tenured, technical people into insights that couldn't be found in our manuals. Now everyone on our service team can perform at the same level as our experts."
Sidney Lara,
VP of Service, North America
Rational improves first time fix rate with Aquant.
"By implementing Aquant, we are able to encapsulate different data silos like CRM equipment inventory and workforce management data. This helps us to become predictive and benefit from actionable recommendations to maximize our operations potential"
Jonathan Schlemmer,
Director of IT at Compact Power Equipment
"What really set Aquant apart is that the leadership certainly understands the service business model and our specific challenges. Unlike other AI vendors, they speak our language. With Aquant, we don't need our product experts to either become data experts or data scientists or analysts. And we don't need to train other highly paid professional people on our product."
Adan Deroche,
Customer Care Systems & Technical Consulting Director
"The Aquant AI engine increases the likelihood of a same day fix. That increased bandwidth allows our field engineers to spend more time on difficult calls and gain proficiency, so their knowledge increases as the time to restore decreases."
Use historical data to empower the entire workforce with the tribal knowledge of your best performers — and create a team of experts in a matter of days, not years
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3 Ways to Win Customer Loyalty & Avoid Service Disasters - A Service Insights Product Demo [September 2021]
