Aquant gives service leaders, agents, and techs the critical intelligence they need, right when they need it. So they’re ready to deliver service experiences so amazing, they feel like magic.
Service is way harder than people think. Products are more complex than ever. Customer expectations are steadily increasing. Experienced service talent is tough to find. This is why we’re here to help you transform service from mere maintenance into an experience your customers won’t forget.
Gain deep insights into every aspect of your service operation-find detailed recommendations to improve efficiency, decrease costs, upskill team, and improve customer experience with Aquant’s Service Intelligence.
Increase in first contact resolution
Reduction in cost per warranty claim
Reduction in repeat visits
Reduction in part consumption
Transforms your scattered,
unstructured service data Into
a single, usable source.
Understands all data in context
of your specific service language,
with Service AI based on years of
field experience.
Provides everyone on your
team the exact intelligence
they need to deliver magic
service, every time.
Get in front of customer problems. Avoid escalations.
Give every technician the solution to troubleshoot every issue, in and out of the field.
Turn every technician into a service wiz by turning tribal knowledge into everyone’s knowledge.
Understand how your team is performing, and benchmark your KPIs against industry leaders.
Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions
Give every tech and agent the intelligence they need to solve problems like your experts
Get a 360-degree view of warranty claims so you can cut costs and improve service
“We've gotten a lot of benefit by using the tools that Aquant has brought to market. Now instead of having our managers try to dig through all sorts of data, they come to actionable insights, and they can start improving the way we service our customers."
