Prescriptive analytics & intelligent triage for field service

Aquant gives service leaders, agents, and techs the critical intelligence they need, right when they need it. So they’re ready to deliver service experiences so amazing, they feel like magic.

Make service
feel like magic

Aquant gives service leaders, agents, and techs the critical intelligence they need, right when they need it. So they’re ready to deliver service experiences so amazing, they feel like magic.

We’re trusted by the world’s most service-focused brands.

Designed by service experts. Used by service leaders.

Gain deep insights into every aspect of your service operation—find detailed recommendations to improve efficiency, decrease costs, upskill teams, and improve customer experience with Aquant's Service Intelligence.

ON AVERAGE OUR CUSTOMERS EXPERIENCE:

15%
15
Increase in first contact resolution
30%
30
Reduction in cost per warranty claim
34%
34
Reduction in repeat visits
26%
26
Reduction in parts consumption

For service leaders. By service leaders.

Service is way harder than people think. Products are more complex than ever. Customer expectations are steadily increasing. Experienced service talent is tough to find. This is why we’re here to help you transform service from mere maintenance into an experience your customers won’t forget.

SERVICE INTELLIGENCE PLATFORM

Driven by Data. No Crystal Ball Needed.

 

1

Transforms your scattered,
unstructured service data Into
a single, usable source.

2

Understands all data in context
of your specific service language,
with Service AI based on years of
field experience.

3

Provides everyone on your
team the exact intelligence
they need to deliver magic
service, every time.

Prepare to amaze

Get in front of customer problems. Avoid escalations.
Give every technician the solution to troubleshoot every issue, in and out of the field.
Turn every technician into a service wiz by turning tribal knowledge into everyone’s knowledge.
Understand how your team is performing, and benchmark your KPIs against industry leaders.

Putting magic into practice

Service Insights

Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions
LEARN MORE

Triage

Give every tech and agent the intelligence they need to solve problems like your experts
LEARN MORE

Warranty

Get a 360-degree view of warranty claims so you can cut costs and improve service
LEARN MORE
SEE THE REST

Experience the magic of service intelligence

REQUEST A DEMO

Aquant,
at your service

Discover the tricks of the trade

For service leaders
For service technicians

Prescriptive Analytics for Field Service Leaders

Analyze workforce performance, customer risk, & product quality trends.
Learn More

Triage & Troubleshooting in the Field

Give every tech the intelligence they need to solve problems like your experts.
Learn More

Getting Started with Aquant

See just how easy it is to find opportunities to level-up
your service management

Request A Demo

Hear what Service Leaders think of Aquant

Mark Horvath

Vice President of Global Service Operations Hologic

“We've gotten a lot of benefit by using the tools that Aquant has has brought to market. Now instead of having our managers trying to dig through all sorts of data, they come to actionable insights, and they can start improving the way we service our customers.”

Mark Hessinger    |    SVP of Global Success
REQUEST A DEMO

Start making service feel like magic

GET STARTED
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