Analyze and prioritize vast amounts of hidden warranty data, quickly. Then zero in on the most high-risk claims that require personal attention. Let the system auto approve or deny the bulk of low-risk claims.
Convert messy service data into clear insights and make data-driven decisions. Understand customer risk before they complain to reduce churn. Monitor and assess individual and team performance in real-time, and create personalized training for each employee. Benchmark yourself against leading service organizations to see how you measure up. Lastly, understand the true cost of the skills gap on your business.
"Working with Aquant has helped us make dramatic improvements to how quickly and accurately we resolve service tickets. We're looking forward to expanding our Aquant implementation across our partner ecosystem."
VP Global Customer Services
3D Systems accelerates service team performance with Aquant.
"By implementing Aquant, we are able to encapsulate different data silos like CRM equipment inventory and workforce management data. This helps us to become predictive and benefit from actionable recommendations to maximize our operations potential"
Director of IT at Compact Power Equipment
"What really set Aquant apart is that the leadership certainly understands the service business model and our specific challenges. Unlike other AI vendors, they speak our language. With Aquant, we don't need our product experts to either become data experts or data scientists or analysts. And we don't need to train other highly paid professional people on our product."
Customer Care Systems & Technical Consulting Director
"The Aquant AI engine increases the likelihood of a same day fix. That increased bandwidth allows our field engineers to spend more time on difficult calls and gain proficiency, so their knowledge increases as the time to restore decreases."
The Fix Newsletter will help you tackle the industry’s most complex service challenges. Get advice from fellow service leaders, keep up-to-date on trending issues, and be the first to see service industry research and benchmarking data to help you navigate an industry in flux.
3 Ways to Win Customer Loyalty & Avoid Service Disasters - A Service Insights Product Demo [September 2021]