Aquant gives service leaders, agents, and techs the critical intelligence they need, right when they need it. So they’re ready to deliver service experiences so amazing, they feel like magic.
Service is way harder than people think. Products are more complex than ever. Customer expectations are steadily increasing. Experienced service talent is tough to find. This is why we’re here to help you transform service from mere maintenance into an experience your customers won’t forget.
SERVICE INTELLIGENCE PLATFORM
Driven by Data. No Crystal Ball Needed.
1
Transforms your scattered, unstructured service data Into a single, usable source.
2
Understands all data in context of your specific service language, with Service AI based on years of field experience.
3
Provides everyone on your team the exact intelligence they need to deliver magic service, every time.
Prepare to amaze
Get in front of customer problems. Avoid escalations.
Give every technician the solution to troubleshoot every issue, in and out of the field.
Turn every technician into a service wiz by turning tribal knowledge into everyone’s knowledge.
Understand how your team is performing, and benchmark your KPIs against industry leaders.
34%
Reduction in repeat visits
26%
Reduction in parts consumption
15%
Increase in first contact resolution
30%
Reduction in cost per warranty claim
Putting magic into practice
Service Insights
Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions
"What really set Aquant apart is that the leadership certainly understands the service business model and our specific challenges. Unlike other AI vendors, they speak our language. With Aquant, we don't need our product experts to either become data experts or data scientists or analysts. And we don't need to train other highly paid professional people on our product."
Adan Deroche | Customer Care Systems & Technical Consulting Director
"Working with Aquant has helped us make dramatic improvements to how quickly and accurately we resolve service tickets. We're looking forward to expanding our Aquant implementation across our partner ecosystem."
Mark Hessinger | VP Global Customer Services
"The Aquant AI engine increases the likelihood of a same day fix. That increased bandwidth allows our field engineers to spend more time on difficult calls and gain proficiency, so their knowledge increases as the time to restore decreases."
Steve Chamberland | Director of Service Operations
