Lead a Revolution in Self Service

Resolution at Caterpillar

Limit unnecessary service visits by increasing first contact resolution. Aquant’s Self-service Smart-Bot lets Caterpillar customers troubleshoot service issues and find solutions without engaging your support reps or reading user manuals.

Better than a bot, this is smart technology that solves problems like your best service rep.

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The Aquant AI-powered platform mines and analyzes your organization’s data — everything from tribal knowledge and free text service notes to CRM data — and turns that information into prescriptive intelligence. Customers simply answer a few questions which helps to narrow down the right solution for each specific service issue, and does so within seconds. And this intelligence can be leveraged by call center agents and technicians to diagnose and resolve issues, improving service delivery at every stage of the service lifecycle.


Transform the service experience

Reduce unnecessary service calls

Lower service costs

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Let’s talk about how service intelligence can help you achieve your service transformation goals.