Customer experience has not always been front and center in medical device field service, but that’s changing. Service organizations are moving away from product-centric thinking and putting the customer (and patient) first. But where do you begin the transformation process?
Watch Juan Cruz from Fresenius Medical Care, and Sidney Laura from Aquant as they discuss how to prioritize customer experience in service. Understand what steps you can take today to demonstrate quick value, and how to enact longer-term changes as part of an organizational-wide transformation.