Building a modern service team requires a well thought out plan and sharp execution. As the retiring workforce continues to exit the marketplace at an alarming pace (and much of the empirical and historical knowledge and skillsets along with them), the importance of creating a succession planning strategy couldn't be more vital.
Those organizations who are creating a Best-in-Class infrastructure are focusing on strategies which support upskilling their existing workforce through a combination of professional development and technology infrastructure to supplement knowledge.
How can you quickly ramp up a workforce in transition? Be part of the conversation where we’ll cover
We’ll detail recent research, too including:
