Service Insights™

Intelligent Analytics &
Reporting for Field Service

Gain actionable performance insights. Deliver better customer experiences.

Holistic analysis of
workforce performance,
customer risk, & product
quality trends

Overviews to deep details – all in one place

Track service performance data across your org – no lengthy data management required. Make better, data-backed decisions that improve overall service delivery.

  • Objectively understand technician performance to identify training needs
  • Review visit data & prevent customer escalations before they start
  • Understand product performance & zero in on cost drivers

Powerful, easy to use, and ready from day one

Overviews to deep details – all in one place

Connect your data sources to Service Insights for comprehensive reporting without the need for
time-consuming, cross-functionally complicated internal builds that often end up deprioritized by internal BI teams.

Service Insights integrates directly with your CRM to seamlessly enhance your existing workflow – Leave the build to us and focus your energy on elevated service delivery.

With Service Insights, You Can:



Predict service and customer needs
with proactive answers to
key business questions



Discover organizational truths via service data that is translated into clear themes and easy-to-understand stories about your business



Surface new opportunities and
create data-driven plans

Built for the world’s most service-oriented brands.

These Service Leaders are leveling
up their management by leveling up
their measurement…

"Service Insights exceeds the other business intelligence tools we've tried in the past. It's spectacular."
John Lim
Thermo Fisher Scientific

Test Drive Service Insights

Sign up today to learn more about our pilot program including:

  • Access to Service Insights analytics & reporting dashboards
  • Customized reporting for your entire service team
  • One workshop on surfacing actionable insights from the data
  • Two business use case reviews
  • Packaged summary of findings

Take the challenge - Sign up today for your 90 day pilot with access to the field service industry's most powerful business analytics


Start making service feel like magic

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