TRUMPF

What if you could expand the MyTRUMPF offering to include upfront questions to help your customer to identify the root cause of the issue and potential accessible resolutions?

The machine tooling and laser technology is undergoing a dramatic transformation as companies experiment with different commercial models and as service models move from break-fix to predictive service. I’ve spent the last 10 years helping organizations like TRUMPF prepare for the future of service. What I have come to learn is that instead of focusing solely on “what” to measure, it’s more important to ask “how” you are measuring. Or, does TRUMPF even have access to the right mix of information to measure what really matters?

One of the things that stands out for me about TRUMPF is your true commitment to innovation across your product range. Join me for lunch and I’ll show you why so many of your peers are looking to Aquant to prepare them for the future of service.

Kevin Herring
Senior Account Executive
Aquant

https://vimeo.com/478229967

JOIN ME FOR LUNCH

HOW CAN AQUANT HELP?

increase self-
service and remote resolution

decrease escalations for tricky service issues

Reduce the cost of service

WHAT IS AQUANT?

Any organization with a field service team finds that there are good performers (who are probably on their way to retirement), average performers, and those in need of experience that struggle to fix an issue on the first attempt.

What if you could learn from your best field technicians and pass that knowledge down to the new people? Aquant’s Service Intelligence platform does just that, resulting in improved first-time-fix & optimization of parts usage.

How would TRUMPF benefit FROM AQUANT?

Because the platform empowers your entire service workforce with the knowledge to perform at the level of your top experts — especially critical when superior service matters most. The AI platform enables intelligent decisions by unlocking your own hidden service data and converting that into prescriptive intelligence to predict outcomes and optimize service team performance. And it does so in a fraction of the time or effort required from typical enterprise AI solutions.

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