Join us for the ride! We’re looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the world’s biggest companies to solve complex customer service problems!
Join the team that is changing the way companies deliver service. We’ll accomplish this together with our Service Intelligence Platform. Aquant’s AI-powered platform improves service outcomes while also decreasing the cost of service by providing the right information at the right time. Now, service leaders, field technicians, and customer service reps can make accurate decisions with greater confidence.
The Customer Success Manager role is an opportunity to join a rapidly expanding team and make a significant impact. You will lead our customers toward achieving exceptional business value with Aquant’s products. As a trusted advisor to Customer Service executives, you will guide them through a seamless onboarding experience, help uncover new insights from in data and support ongoing innovation and expansion.
The Ideal Candidate
It's not enough to have a cool product, join us because you share our values:
These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have greater impact and achieve our vision:
Exceptional Customer Value - We strive to provide exceptional value to our customers and partners in every interaction.
Passion with Integrity - We are passionate about achieving great things, while doing the right thing and adding long term value.
One Team - Teamwork is our competitive advantage based on mutual respect. Build genuine friendships based on mutual respect, act professionally, take ownership, over communicate, strive to excellence, and ask how you can help.
Growth Mindset - Stay curious, keep an open mind, and be innovative. Don’t be afraid to fail fast and continue learning.
Some of our benefits:
Salary Range: In compliance with the New York City Pay Transparency Law, the base salary range for this role is between $100,000 - $125,000. This range is not inclusive of our discretionary bonus, equity, and benefits package. When determining a candidate’s compensation, we consider a number of factors including skill set, experience, job scope, performance in assessments during the interview process, and current market data.