Thousands of service leaders across the country have dramatically altered their service plans in the last month due to COVID-19. Simultaneously, they are preparing long-term strategies for recovery and growth. Without a blueprint, service leaders are making quick pivots and seeking the support of colleagues to discuss what’s working, what to avoid, how to keep their workforce safe, and how to best continue providing top-notch service.
To help facilitate the conversation, Aquant created a series for service leaders, Resources for Resilience, which includes webinars, virtual roundtables, and other ways for the service industry to connect.
“We’ve listened to our customers and the industry as they ask, ‘what’s next?’ and work to figure out the complex challenges that lay ahead of them,” said Mairead Ridge, VP of Marketing, Aquant. “Our goal is to help service leaders learn from the experiences of their peers by amplifying the collective wisdom of service pros across the industry.”
Join the Slack Workspace for service leaders, a place to have the important discussions they’d otherwise be having at industry events and forums, now postponed.
Upcoming events include:
May 5: Virtual Roundtable: An Interactive Discussion about COVID-19 Response
Attend a forum of field service leaders for an interactive discussion about facing the challenges of the Covid-19 epidemic. Share ideas and get inspiration from other senior service professionals about response and recovery. Sign up now.
May 12 Webinar: Creating the Service Organization of the Future
Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance. Register to attend.
Webinar Replay: Adapting Service Innovation Strategies for the New Normal
Join Gyner Ozgul, Senior Vice President of Operations at Smart Care Equipment Solutions as he discusses how his organization is changing the way they do business by empowering its workforce to make better, data-driven decisions. Listen now.
Webinar Replay: How Comfort Systems Combats Shifting Workforce Challenges with AI
Joe Lang, Vice President, Service Technology and Innovation of Comfort Systems, shares how the team is using AI to build a single source of service knowledge based on the collective experience of the workforce. He also touches on a strategic initiative for skilling up a new generation of technicians. Listen now.
To learn more and connect with service peers, visit Resources for Resilience, A Series for Service Leaders.