Forum: June 2nd @ 12:00 PM EDT
Service Leaders Roundtable: Managing a Workforce in Flux
Service pros share best practices for attracting, retaining, and upskilling Millennials and Gen Z as Baby Boomers retire from the ranks. We’ll also address how service teams are rebalancing workloads, providing more opportunities for experts to spend their time on complex challenges, and mentoring junior staff.
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