With the power of machine learning, you can optimize the efficiency of your field team, get insights into your service performance and identify and mitigate risks to your business.



We bring your scattered data together.

In only days, Aquant learns your organization’s unique service language from customer tickets, parts catalogs, inventory, supply chains, IoT alerts, and more. Aquant then creates a neural network that makes it easy to identify patterns and make decisions.

 
 



We Interpret
Free Text.

The platform’s Natural Language Processing Accelerator interprets the differences in the way service issues are described, extrapolates context and intent, and maps problems to the right solutions.

 
 


Valuable human insight augments artificial intelligence.

Your organization’s experts have valuable knowledge that isn’t documented anywhere. Aquant makes it easy and quick to capture that knowledge by enabling your seasoned pros to assess and optimize the platform’s AI-driven decisions and predictions.

 

With the power of machine learning, you can optimize the efficiency of your field team, get insights into your service performance and identify and mitigate risks to your business.

We bring your scattered data together.

In only days, Aquant learns your organization’s unique service language from customer tickets, parts catalogs, inventory, supply chains, IoT alerts, and more. Aquant then creates a neural network that makes it easy to identify patterns and make decisions.

We Interpret Free Text.

The platform’s Natural Language Processing Accelerator interprets the differences in the way service issues are described, extrapolates context and intent, and maps problems to the right solutions.

Valuable human insight augments artificial intelligence.

Your organization’s experts have valuable knowledge that isn’t documented anywhere. Aquant makes it easy and quick to capture that knowledge by enabling your seasoned pros to assess and optimize the platform’s AI-driven decisions and predictions.

Features

HOW IT WORKS:  The platform monitors and assesses individual and team performance KPIs in real time.  Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.  The Workforce Performance Index identifies your highest performing employees and distributors and interprets the factors that differentiate them. Learn your opportunities for improvement, and get actionable feedback for driving better performance across the board.  Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you.