Service 2021: Remote, Contactless,
& AI-Driven Delivery

Service has changed. Meeting SLAs is no longer good enough. Meanwhile, pandemic pressures and a workforce in flux mean faster service delivery, remote resolution and self-service are priorities. Join this webcast to hear from guest speaker Aly Pinder, program director Service Innovation and Connected Products IDC, as he explores how OEMs and service organizations are transforming their delivery models by empowering equipment operators. We’ll cover how capabilities such as artificial intelligence, machine learning, and augmented reality are critical differentiators in improving the customer experience in the era in the era of shrinking margins and heightened customer expectations.