Creating the Service Organization of the Future

Like many service organizations, United Service Technologies is navigating staffing challenges while simultaneously reacting to ever-increasing customer demand. Looking towards the future, Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance.

View Webinar Recording

In the webinar Recording, Rodger will discuss how he’s:

  • Assembling one of the youngest service teams in the country, using technology to upskill all employees with the collective experience of the workforce
  • Creating proactive service plans that reduce avoidable calls through better data analysis and AI-powered technology
  • Predicting a customer paradigm shift towards guided self-service



Roger Smelcer
Co-Founder & VP
United Service Technologies


Edwin Pahk
VP of Product Marketing

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