Like many service organizations, United Service Technologies is navigating staffing challenges while simultaneously reacting to ever-increasing customer demand. Looking towards the future, Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance.
View Webinar Recording
In the webinar Recording, Rodger will discuss how he’s:
Assembling one of the youngest service teams in the country, using technology to upskill all employees with the collective experience of the workforce
Creating proactive service plans that reduce avoidable calls through better data analysis and AI-powered technology
Predicting a customer paradigm shift towards guided self-service
