The leadership team at Sysmex America, Inc. knew they needed to shift from a traditional to a predictive service model to drive faster, more accurate service resolution. They also understood that transformation would require AI-powered technology to harness IoT and service data, and empower its workforce to solve difficult service challenges. The big question was whether the team should boost internal resources to build the technology in-house or turn to an outside vendor specializing in AI tools for the service industry.
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