Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes

The accelerated pace of service transformation is a silver lining from the unprecedented last 12 months. However, rapid change intensified already existing challenges for service organizations. There’s increased urgency to upskill the workforce, adopt quick-to-value technology, and put the right processes in place that ensure that all the pieces come together effortlessly.

View the Recording

Watch the panel of service leaders discuss best practices and lessons learned about

  • Hiring and retention amid high rates of retirement and turnover
  • Technology in and out of the field to empower a workforce of all skill levels
  • The most effective methods for change management for both veteran and junior field staff
  • Field technician preferences when it comes to training and tech


Mike Rembelski
VP, Global Service
Beckman Coulter Diagnostics
Rodger Smelcer
VP and Owner
United Services Technologies, Inc.
John Carroll
Edwin Pahk
VP of Product Marketing & Business Development