Preventing Service Disasters: How Information Gaps Hurt Your Business

Bad service experiences can wreck your relationships with your customers (not to mention ruin your vacation). But most service leaders have limited visibility into the health of their service business, meaning that costly, damaging service problems can spin out of control before they’re even noticed.

View the Recording

Watch this 30-minute webinar to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Edwin walks you through an approach for getting full visibility into your service performance from every angle - so you can identify and mitigate risks to your business.

We share practical examples of how to understand:

  • How you’re performing across key service metrics by customer, product and technician
  • What customers are at risk of churning
  • Which service pros are performing efficiently, and which may need more training
  • How to start mining these insights to drive change to the service department and beyond

Speakers

Edwin Pahk
VP of Product Marketing & Business Development
Aquant