For customers, there’s average service, which just gets the job done. And then there’s exceptional service. The kind that makes them say “WOW.” Delivering service experiences like these is possible. Sometimes. But until now, it’s been the exception, not the rule.
Service Insights acts like a detective, uncovering an organization’s most hidden data (even within complicated free-text service notes).. It then performs deep analysis, helping teams make informed decisions based on data, not hunches. With Service Insights, organizations can:
