BOTTOM QUARTER OF THE WORKFORCE RACKS UP 80% MORE IN SERVICE COSTS THAN TOP QUARTER
That's according to Aquant's Service Intelligence Benchmark Report. The report analyzed field service records from more than 50 organizations, including service divisions within OEMs and third-party service companies.
The detailed findings provide deep insights into:
The data reveals that a knowledge gap in the workforce is a major contributor to higher-than-average service costs and service delivery hurdles.