Service KPIs in 2021: How Does Your Team Measure Up?

The bottom quarter of the workforce racks up 80% of service costs, according to Aquant’s recent Service Intelligence Benchmark Report. Do you know how common challenges, like the workforce skills gap, are impacting your team’s performance?

View the Recording

We’ll take a deep dive into the state of the industry using actual service data as a guide. And we’ll learn from Ron Pasquale, Director of Strategic Programs at Ericsson, about how his team defines and optimizes meaningful service metrics.

What the webinar will cover:

  • How you rank vs your peers for KPIs like FTFR and MTTR
  • The business impact of technician skill level, in real numbers
  • Strategies for bridging the technician skills gap with AI

Speakers

Ron Pasquale
Director Strategic Programs
Ericsson
Edwin Pahk
VP of Product Marketing & Business Development
Aquant