A recent analysis of medical field service benchmark data revealed three major trends: higher-than-average service costs, a growing workforce skills gaps, and increased service delivery hurdles.
In an effort to resolve these issues and keep customers satisfied, service leaders are reconsidering the ways that they provide service.
From exploring the full range of their data’s possibilities to investing in new tools and knowledge, organizations are committed to reshaping their service teams for the better. Through trial and error, service leaders have learned what it takes to create successful teams and outcomes. Read on to learn their recommendations for elevating the customer experience.