How Rational is Transforming Service Delivery with AI

RATIONAL, a leading manufacturer of commercial kitchen appliances, considers customer experience its primary business driver. But its distributed service team often lacked the product knowledge to deliver exceptional customer service. This session explores how Sidney Lara, VP of Service at RATIONAL, turned to artificial intelligence to empower the entire service team with the tribal knowledge of experts. As a result, the RATIONAL team closed the skills gap across the service organisation and saw its service performance stats soar.

View the Recording

Watch the on-demand discussion now.


Sidney Lara
VP of Service

Have a question? 
We’ve got an answer!

  • Want to connect with one of our product specialists to understand how Aquant can help upskill your entire team?
  • Interested in a demo?
  • Want to brainstorm ways to persuade your boss to make a move to simpler + quicker-to-implement AI?
Fill out the form, and one of our service experts will be in touch ASAP.