Copperburg Field Service Forum:
How Rational is Transforming Service Delivery with AI

RATIONAL, a leading manufacturer of commercial kitchen appliances, considers customer experience its primary business driver. But its distributed service team often lacked the product knowledge to deliver exceptional customer service. This session explores how Sidney Lara, VP of Service at RATIONAL, turned to artificial intelligence to empower the entire service team with the tribal knowledge of experts. As a result, the RATIONAL team closed the skills gap across the service organisation and saw its service performance stats soar.

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Results include:

  • Decreased time to resolution
  • Improved first time fix rates
  • Decreased parts usage

Presented By

Sidney Lara
VP of Service

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