Artificial intelligence is transforming customer service. Many companies have embraced AI and machine learning to automate service functions and drive more efficient resolution of customer issues. Recent research shows that the use of AI by customer service teams is projected to increase by 143 percent through 20101.
Still, current implementations of AI are falling short of the vision. Frustrating interactions with chatbots and voice-assisted technology leave customers longing to connect with real people who can give them the right answers on their first engagement. Download now to learn how to embrace the full potential of machine learning to inspire foundational changes in the way companies resolve and even prevent customer problems.