In this session, Steve Chamberland, Director of US Service Operations at BD, shared how his company achieved service transformation by empowering their service pros with the training and AI-driven technology to support their success. By developing an employee-centric approach, Steve and co. transformed a struggling department into an award-winning team with stellar service KPIs.
In this session, You'll Learn How BD:
Empowered their technicians to make accurate, efficient service decisions with AI-powered tools
Saw their NPS score skyrocket by prioritizing their technicians’ job satisfaction
Increased morale and retention by listening to the wisdom of their workforce