How BD Achieved Service Transformation

In this session, Steve Chamberland, Director of US Service Operations at BD, shared how his company achieved service transformation by empowering their service pros with the training and AI-driven technology to support their success. By developing an employee-centric approach, Steve and co. transformed a struggling department into an award-winning team with stellar service KPIs.

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Speakers

Steve Chamberland
Director, US Service Operations
Becton Dickinson
John Carroll
CEO
Service Council
Edwin Pahk
VP of Product Marketing
Aquant