Service Leaders Resource Hub


Data-driven best practices, advice from peers, and emerging service trends
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  • 5 KPIs Service Leaders Need to Measure in 2022

    E-BOOKS

    5 KPIs Service Leaders Need to Measure in 2022

    Learn More
  • Latest Resources

    E-BOOKS

    5 Tips to Upskill Your Med Device Service Team, According to Experts

  • WEBINARS

    Activate Service Data: Aligning Teams, Customers, Equipment, and Processes

  • E-BOOKS

    Rethink KPIs and improve customer experiences

  • WEBINARS

    How Varian is Using Service Data to Accelerate Product Rollouts

  • TREND REPORTS

    Medical Service Intelligence Benchmark Report

  • WEBINARS

    Why First Time Fix Rates Don’t Reflect Customer Satisfaction

  • TREND REPORTS

    Service Intelligence Benchmark Report

  • WEBINARS

    3 Ways to Win Customer Loyalty & Avoid Service Disasters

  • WEBINARS

    Prioritizing the Customer Experience for Immediate Improvements

  • E-BOOKS

    Managing the Technician Skills Gap: 3 Tips for Food Equipment Service Providers

  • PODCAST EPISODES

    NCR - Training: its Global Impact on Product, Satisfaction, & Beyond

  • PODCAST EPISODES

    Konecranes - Leveraging & Structuring Data with Full Organizational Alignment in Service

  • PODCAST EPISODES

    Agilent - Metrics, Equipment, the Customer and You

  • PODCAST EPISODES

    Service Intel: Introducing Our New Podcast

  • CUSTOMER STORIES

    How 3D Systems Slashed Parts Costs & Decreased Repeat Visits

  • WEBINARS

    Service Leaders Decode Data-Driven Decision Making

  • WEBINARS

    Are You Delivering on Customer Expectations?

  • E-BOOKS

    3 Tips to Help Appliance Service Providers Scale Quickly and Meet Demand

  • E-BOOKS

    Beyond NPS: How AI Creates Memorable Customer Experiences

  • WEBINARS

    The Art And Science of Using Data to Deliver Exceptional Service

  • WEBINARS

    How to Use Warranty Data to Build Better Customer Experiences

  • WEBINARS

    Fired Up! Are You Ready For The New Normal In Service?

  • DATA SHEETS

    Service Intelligence Data Sheet

  • E-BOOKS

    How to Secure Buy-In for Service Transformation Projects

  • WEBINARS

    Fast Tracking Service Innovation

  • TREND REPORTS

    Infographic: Field Service KPIs and the Workforce Skills Gap

  • WEBINARS

    Innovation in Warranty: Building Customer Loyalty By Embracing Technology

  • WEBINARS

    Creating Meaningful Diversity in Service

  • WEBINARS

    3 Key Milestones for Any New AI Deployment

  • WEBINARS

    Preventing Service Disasters: How Information Gaps Hurt Your Business

  • WEBINARS

    Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes

  • PODCAST EPISODES

    Organizational and Risk Structure

  • E-BOOKS

    The Service Leader's Guide to Recruiting and Retaining Gen Z & Millennial Employees

  • PODCAST EPISODES

    Data Transformation in Warranty

  • TREND REPORTS

    Infographic: How Expensive Is The Service Skills Gap?

  • PODCAST EPISODES

    Enhancing Quantity & Quality of Warranty Programs

  • PODCAST EPISODES

    Why Loyalty Matters in Warranty

  • WEBINARS

    Building Your Service Dream Team for 2021

  • PODCAST EPISODES

    Managing Warranty Risk and Perception

  • TREND REPORTS

    2022 Service Benchmark Report | Medical Device Service Teams

  • PODCAST EPISODES

    Driving Consumer Engagement & Brand Experience with Warranty

  • PODCAST EPISODES

    Evolution of Warranty in the World of Service

  • WEBINARS

    Service KPIs in 2021: How Does Your Team Measure Up?

  • TREND REPORTS

    For Service Providers: The Warranty Business Leader's Guide To AI

  • TREND REPORTS

    For OEMs: The Warranty Pro's Guide To (Uncomplicated) AI

  • WEBINARS

    Why Empowering Field Operators is Critical in 2021

  • WEBINARS

    Service KPIs Deep Dive: Strategies for Lifting Workforce Performance

  • WEBINARS

    Service KPIs Deep Dive: Are You Measuring What Matters?

  • WEBINARS

    How Haemonetics Drives Service Transformation with AI

  • WEBINARS

    Warranty Gets Strategic: Increasing the Business Impact of Warranty on the Service Lifecycle

  • WEBINARS

    Benchmarking Service KPIs with BD

  • WEBINARS

    How Sysmex Achieved Rapid Value With AI For Service

  • WEBINARS

    Erasing The Workforce Skills Gap With Tribal Knowledge with Comfort Systems

  • VIDEOS

    Warranty + AI: The Next Frontier in Service Transformation

  • E-BOOKS

    Service KPIs for the Medical Device Industry - A Complete Guide

  • VIDEOS

    Introducing Intelligent Warranty Audit

  • E-BOOKS

    The Service Leader's Guide to Workforce KPIs

  • VIDEOS

    How GLORY is Optimizing Service Delivery with AI

  • VIDEOS

    How Sysmex Took the Pain out of AI Adoption

  • VIDEOS

    How RATIONAL is Transforming Service Delivery with AI

  • VIDEOS

    How UST is Creating the Service Organization of the Future

  • VIDEOS

    Smart Care is Adapting Service Innovation Strategies for the New Normal

  • WEBINARS

    How Comfort Systems Combats Shifting Workforce Challenges with AI

  • VIDEOS

    How BD Achieved Service Transformation

  • TREND REPORTS

    5 Predictions for Service Leaders in 2020

  • VIDEOS

    Spread the Tribal Knowledge of Your Seasoned Pros

  • VIDEOS

    Be the "MVP" of Service

  • CUSTOMER STORIES

    How 3D Systems Empowered their Support Team with Aquant

  • CUSTOMER STORIES

    How Rational Improved Their First Time Fix Rate with Aquant

  • VIDEOS

    Give Your Service Pros 20 Years of Experience in 20 Seconds

  • E-BOOKS

    Beyond Chatbots: 11 Ways AI Elevates Service

  • VIDEOS

    Beyond Chatbots: 11 Ways AI Elevates Service

  • E-BOOKS

    Your Dirty Data Secrets: Getting Actionable Insights from Your Data Mess

  • WEBINARS

    How AI Drives Service Performance at 3D Systems with Aquant

  • WEBINARS

    RATIONAL's Road to Zero Unplanned Downtime

  • E-BOOKS

    Solving the Millennial Skill Gap with AI

  • CUSTOMER STORIES

    RATIONAL Transforms Service Provider Performance with Aquant

  • CUSTOMER STORIES

    3D Systems Accelerates Service Team Performance with AI

  • DATA SHEETS

    Service Insights Data Sheet

  • DATA SHEETS

    Intelligent Warranty Audit

Latest Resources

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E-BOOKS

5 KPIs Service Leaders Need to Measure in 2022


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E-BOOKS

5 Tips to Upskill Your Med Device Service Team, According to Experts


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VIDEOS, WEBINARS

Activate Service Data: Aligning Teams, Customers, Equipment, and Processes


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E-BOOKS

Rethink KPIs and improve customer experiences


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WEBINARS

How Varian is Using Service Data to Accelerate Product Rollouts


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TREND REPORTS

Medical Service Intelligence Benchmark Report


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WEBINARS

Why First Time Fix Rates Don’t Reflect Customer Satisfaction


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TREND REPORTS

Service Intelligence Benchmark Report


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WEBINARS

3 Ways to Win Customer Loyalty & Avoid Service Disasters


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WEBINARS

Prioritizing the Customer Experience for Immediate Improvements


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E-BOOKS

Managing the Technician Skills Gap: 3 Tips for Food Equipment Service Providers


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PODCAST EPISODES

NCR - Training: its Global Impact on Product, Satisfaction, & Beyond


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PODCAST EPISODES

Konecranes - Leveraging & Structuring Data with Full Organizational Alignment in Service


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PODCAST EPISODES

Agilent - Metrics, Equipment, the Customer and You


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PODCAST EPISODES

Service Intel: Introducing Our New Podcast


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CUSTOMER STORIES

How 3D Systems Slashed Parts Costs & Decreased Repeat Visits


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WEBINARS

Service Leaders Decode Data-Driven Decision Making


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WEBINARS

Are You Delivering on Customer Expectations?


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E-BOOKS

3 Tips to Help Appliance Service Providers Scale Quickly and Meet Demand


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E-BOOKS

Beyond NPS: How AI Creates Memorable Customer Experiences


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WEBINARS

The Art And Science of Using Data to Deliver Exceptional Service


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WEBINARS

How to Use Warranty Data to Build Better Customer Experiences


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WEBINARS

Fired Up! Are You Ready For The New Normal In Service?


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DATA SHEETS

Service Intelligence Data Sheet


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E-BOOKS

How to Secure Buy-In for Service Transformation Projects


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WEBINARS

Fast Tracking Service Innovation


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TREND REPORTS

Infographic: Field Service KPIs and the Workforce Skills Gap


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WEBINARS

Innovation in Warranty: Building Customer Loyalty By Embracing Technology


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WEBINARS

Creating Meaningful Diversity in Service


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WEBINARS

3 Key Milestones for Any New AI Deployment


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WEBINARS

Preventing Service Disasters: How Information Gaps Hurt Your Business


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WEBINARS

Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes


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PODCAST EPISODES

Organizational and Risk Structure


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E-BOOKS

The Service Leader's Guide to Recruiting and Retaining Gen Z & Millennial Employees


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PODCAST EPISODES

Data Transformation in Warranty


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TREND REPORTS

Infographic: How Expensive Is The Service Skills Gap?


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PODCAST EPISODES

Enhancing Quantity & Quality of Warranty Programs


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PODCAST EPISODES

Why Loyalty Matters in Warranty


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WEBINARS

Building Your Service Dream Team for 2021


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PODCAST EPISODES

Managing Warranty Risk and Perception


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TREND REPORTS

2022 Service Benchmark Report | Medical Device Service Teams


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PODCAST EPISODES

Driving Consumer Engagement & Brand Experience with Warranty


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PODCAST EPISODES

Evolution of Warranty in the World of Service


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WEBINARS

Service KPIs in 2021: How Does Your Team Measure Up?


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TREND REPORTS

For Service Providers: The Warranty Business Leader's Guide To AI


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TREND REPORTS

For OEMs: The Warranty Pro's Guide To (Uncomplicated) AI


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Why Empowering Field Operators is Critical in 2021


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Service KPIs Deep Dive: Strategies for Lifting Workforce Performance


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Service KPIs Deep Dive: Are You Measuring What Matters?


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How Haemonetics Drives Service Transformation with AI


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Warranty Gets Strategic: Increasing the Business Impact of Warranty on the Service Lifecycle


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Benchmarking Service KPIs with BD


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How Sysmex Achieved Rapid Value With AI For Service


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Erasing The Workforce Skills Gap With Tribal Knowledge with Comfort Systems


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Warranty + AI: The Next Frontier in Service Transformation


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Service KPIs for the Medical Device Industry - A Complete Guide


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Introducing Intelligent Warranty Audit


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The Service Leader's Guide to Workforce KPIs


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How GLORY is Optimizing Service Delivery with AI


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How Sysmex Took the Pain out of AI Adoption


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How RATIONAL is Transforming Service Delivery with AI


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How UST is Creating the Service Organization of the Future


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Smart Care is Adapting Service Innovation Strategies for the New Normal


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How Comfort Systems Combats Shifting Workforce Challenges with AI


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How BD Achieved Service Transformation


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TREND REPORTS

5 Predictions for Service Leaders in 2020


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Spread the Tribal Knowledge of Your Seasoned Pros


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Be the "MVP" of Service


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How 3D Systems Empowered their Support Team with Aquant


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How Rational Improved Their First Time Fix Rate with Aquant


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Give Your Service Pros 20 Years of Experience in 20 Seconds


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Beyond Chatbots: 11 Ways AI Elevates Service


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Beyond Chatbots: 11 Ways AI Elevates Service


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Your Dirty Data Secrets: Getting Actionable Insights from Your Data Mess


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How AI Drives Service Performance at 3D Systems with Aquant


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RATIONAL's Road to Zero Unplanned Downtime


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Solving the Millennial Skill Gap with AI


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RATIONAL Transforms Service Provider Performance with Aquant


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3D Systems Accelerates Service Team Performance with AI


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DATA SHEETS

Service Insights Data Sheet


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DATA SHEETS

Intelligent Warranty Audit


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