Service Leaders Resource Hub
Data-driven best practices, advice from peers, and emerging service trends
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The 2023 Medical Device Benchmark Report
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Latest Resources
WEBINARS
Memorable CX Ahead: How RICOH Blended Mindsets and Toolsets to Create a “Remote-First” Service Strategy
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WEBINARS
How Beckman Coulter Shifted Towards Remote Service & Attained Quick Wins with AI
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E-BOOKS
The Service Leader's Recession Playbook: How to Accelerate Your Organization’s Efficiency
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WEBINARS
Using Tech to Troubleshoot Service Requests in the Field – a Service Hero for Food Equipment Demo
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WEBINARS
Building a Lean Service Machine: Cutting Service Cost While Improving Performance
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WEBINARS
Whose Fault Is It Anyway: User-Error vs. Defective Parts: How Fast Can You Solve this Service Challenge?
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PODCAST EPISODES
SAM Service: Leadership styles and best practices to run a successful service business
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PODCAST EPISODES
Haemonetics: Best practices for kickstarting a digital transformation project
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VIDEOS
United Service Technologies: Hiring, retaining, and managing a multigenerational workforce
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PODCAST EPISODES
Philips: Sales sells the piece of equipment, service brings the customer back
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PODCAST EPISODES
Integra LifeSciences: Managing work-life balance in the service industry
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PODCAST EPISODES
Comfort Systems USA Mtech - Thinking Outside the Technician Box: Structural Logistics to Optimize Customer Satisfaction
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PODCAST EPISODES
VBR Turbine - From Maintenance, Repair and Operations (MRO) to Internal IoT & Beyond
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PODCAST EPISODES
Tetra Pak - What is Overall Equipment Effectiveness (OEE)? Availability, Performance, & Quality
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PODCAST EPISODES
Swisslog Healthcare - Hiring Optimization in Field Service through Diversified Candidates
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PODCAST EPISODES
Ortho Clinical Diagnostics - Smart Proactive Service: Empowering & Supporting the Customer
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PODCAST EPISODES
Konecranes - Leveraging & Structuring Data with Full Organizational Alignment in Service
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E-BOOKS
The Service Leader's Guide to Recruiting and Retaining Gen Z & Millennial Employees
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WEBINARS
Warranty Gets Strategic: Increasing the Business Impact of Warranty on the Service Lifecycle
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WEBINARS
How to Create Memorable Service Experiences in an Era of Evolving Customer Expectations
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WEBINARS
Looking Beyond Traditional KPIs: How to Manage Costs, Improve CX, and Measure Success During a Recession
