reduction in parts usage
decrease in repeat visits
3D Systems needed to dramatically change their service organization to meet their customers’ need for a quicker response time for support cases. 3D Systems turned to Aquant’s service intelligence platform to deliver data-driven insights to the entire customer-facing service team, empowering them to perform better and solve issues faster.
Download this case study to learn how implementing Aquant led to a significant decrease in parts costs and usage, lowering the cost of service.