Service orgs can no longer look past their scaling and customer service challenges, but technology offers promising solutions.
The world is moving towards a new normal, and the appliance service sector is back and busier than ever. However, while the industry could manage demands in its former life, those challenges are now too disrupting to be ignored.
Appointment backlogs, increased demand for remote resolution options, and a lack of qualified repair technicians has companies turning away customers and revenue because they’re at capacity.
Needing a way to scale up and meet customer demands, organizations are using tech to: