In the medical device service sector, the bottom quarter of the workforce costs organizations 97% more than the top quarter.
That's according to The 2021 Service Benchmark Report For the Medical Device Industry. The report analyzed field service records from more than 30 medical device service organizations, including service divisions within OEMs and third-party service companies.
The detailed findings provide deep insights into:
The data reveals that a skills gap in the workforce is a major contributor to higher-than-average service costs and service delivery hurdles.