The 2021 Service Benchmark Report For the Medical Device Industry

In the medical device service sector, the bottom quarter of the workforce costs organizations 97% more than the top quarter.

That's according to The 2021 Service Benchmark Report For the Medical Device Industry. The report analyzed field service records from more than 30 medical device service organizations, including service divisions within OEMs and third-party service companies.

Benchmark Your Team

The detailed findings provide deep insights into:

  • How med device service organizations measure up relative to each other
  • The skills gap that exists between the heroes (highest performers) and challengers (lowest performers) within each organization
  • Specific actions you can take to cut service costs, upskill your workforce, and improve delivery

The data reveals that a skills gap in the workforce is a major contributor to higher-than-average service costs and service delivery hurdles.


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