Service Leaders Resource Hub

Data-driven best practices, advice from peers, and emerging service trends

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    TREND REPORTS

    Measure What Matters: The 2023 Service Intelligence Benchmark Report

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  • Latest Resources

    E-BOOKS

    The Service Leader's Recession Playbook: How to Accelerate Your Organization’s Efficiency

  • E-BOOKS

    5 KPIs Service Leaders Need to Measure in 2022

  • E-BOOKS

    5 Tips to Upskill Your Med Device Service Team, According to Experts

  • WEBINARS

    Activate Service Data: Aligning Teams, Customers, Equipment, and Processes

  • E-BOOKS

    Rethink KPIs and improve customer experiences

  • WEBINARS
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    How Varian is Using Service Data to Accelerate Product Rollouts

  • TREND REPORTS

    Medical Service Intelligence Benchmark Report

  • WEBINARS

    Why First Time Fix Rates Don’t Reflect Customer Satisfaction

  • TREND REPORTS

    Service Intelligence Benchmark Report

  • WEBINARS

    3 Ways to Win Customer Loyalty & Avoid Service Disasters

  • WEBINARS
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    Prioritizing the Customer Experience for Immediate Improvements

  • E-BOOKS

    Managing the Technician Skills Gap: 3 Tips for Food Equipment Service Providers

  • PODCAST EPISODES
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    Philips: Sales sells the piece of equipment, service brings the customer back

  • PODCAST EPISODES
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    Integra LifeSciences: Managing work-life balance in the service industry

  • PODCAST EPISODES
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    Service Intel - Season 2 Trailer

  • PODCAST EPISODES
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    Comfort Systems USA Mtech - Thinking Outside the Technician Box: Structural Logistics to Optimize Customer Satisfaction

  • PODCAST EPISODES
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    VBR Turbine - From Maintenance, Repair and Operations (MRO) to Internal IoT & Beyond

  • PODCAST EPISODES
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    Tetra Pak - What is Overall Equipment Effectiveness (OEE)? Availability, Performance, & Quality

  • PODCAST EPISODES
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    Swisslog Healthcare - Hiring Optimization in Field Service through Diversified Candidates

  • PODCAST EPISODES
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    Ortho Clinical Diagnostics - Smart Proactive Service: Empowering & Supporting the Customer

  • PODCAST EPISODES
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    NCR - Training: its Global Impact on Product, Satisfaction, & Beyond

  • PODCAST EPISODES
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    Konecranes - Leveraging & Structuring Data with Full Organizational Alignment in Service

  • PODCAST EPISODES

    Agilent - Metrics, Equipment, the Customer and You

  • CUSTOMER STORIES
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    How 3D Systems Slashed Parts Costs & Decreased Repeat Visits

  • WEBINARS
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    Service Leaders Decode Data-Driven Decision Making

  • WEBINARS
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    Are You Delivering on Customer Expectations?

  • E-BOOKS

    3 Tips to Help Appliance Service Providers Scale Quickly and Meet Demand

  • E-BOOKS

    Beyond NPS: How AI Creates Memorable Customer Experiences

  • WEBINARS
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    The Art And Science of Using Data to Deliver Exceptional Service

  • WEBINARS
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    How to Use Warranty Data to Build Better Customer Experiences

  • WEBINARS
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    Fired Up! Are You Ready For The New Normal In Service?

  • DATA SHEETS

    Service Intelligence Data Sheet

  • E-BOOKS
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    How to Secure Buy-In for Service Transformation Projects

  • WEBINARS
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    Fast Tracking Service Innovation

  • TREND REPORTS

    Infographic: Field Service KPIs and the Workforce Skills Gap

  • WEBINARS
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    Innovation in Warranty: Building Customer Loyalty By Embracing Technology

  • WEBINARS
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    Creating Meaningful Diversity in Service

  • WEBINARS

    3 Key Milestones for Any New AI Deployment

  • WEBINARS

    Preventing Service Disasters: How Information Gaps Hurt Your Business

  • WEBINARS

    Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes

  • PODCAST EPISODES
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    Organizational and Risk Structure

  • E-BOOKS

    The Service Leader's Guide to Recruiting and Retaining Gen Z & Millennial Employees

  • PODCAST EPISODES
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    Data Transformation in Warranty

  • TREND REPORTS

    Infographic: How Expensive Is The Service Skills Gap?

  • PODCAST EPISODES
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    Enhancing Quantity & Quality of Warranty Programs

  • PODCAST EPISODES
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    Why Loyalty Matters in Warranty

  • WEBINARS

    Building Your Service Dream Team for 2021

  • PODCAST EPISODES
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    Managing Warranty Risk and Perception

  • TREND REPORTS

    2022 Service Benchmark Report | Medical Device Service Teams

  • PODCAST EPISODES
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    Driving Consumer Engagement & Brand Experience with Warranty

  • PODCAST EPISODES
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    Evolution of Warranty in the World of Service

  • WEBINARS

    Service KPIs in 2021: How Does Your Team Measure Up?

  • TREND REPORTS

    For Service Providers: The Warranty Business Leader's Guide To AI

  • TREND REPORTS

    For OEMs: The Warranty Pro's Guide To (Uncomplicated) AI

  • WEBINARS
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    Why Empowering Field Operators is Critical in 2021

  • WEBINARS

    Service KPIs Deep Dive: Strategies for Lifting Workforce Performance

  • WEBINARS

    Service KPIs Deep Dive: Are You Measuring What Matters?

  • WEBINARS
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    How Haemonetics Drives Service Transformation with AI

  • WEBINARS
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    Warranty Gets Strategic: Increasing the Business Impact of Warranty on the Service Lifecycle

  • WEBINARS
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    Benchmarking Service KPIs with BD

  • WEBINARS
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    How Sysmex Achieved Rapid Value With AI For Service

  • WEBINARS
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    Erasing The Workforce Skills Gap With Tribal Knowledge with Comfort Systems

  • VIDEOS
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    Warranty + AI: The Next Frontier in Service Transformation

  • E-BOOKS

    Service KPIs for the Medical Device Industry - A Complete Guide

  • VIDEOS

    Introducing Intelligent Warranty Audit

  • E-BOOKS

    The Service Leader's Guide to Workforce KPIs

  • VIDEOS
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    How GLORY is Optimizing Service Delivery with AI

  • VIDEOS
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    How Sysmex Took the Pain out of AI Adoption

  • VIDEOS
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    How RATIONAL is Transforming Service Delivery with AI

  • VIDEOS
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    How UST is Creating the Service Organization of the Future

  • VIDEOS
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    Smart Care is Adapting Service Innovation Strategies for the New Normal

  • WEBINARS
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    How Comfort Systems Combats Shifting Workforce Challenges with AI

  • VIDEOS
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    How BD Achieved Service Transformation

  • TREND REPORTS

    5 Predictions for Service Leaders in 2020

  • VIDEOS

    Spread the Tribal Knowledge of Your Seasoned Pros

  • VIDEOS

    Be the "MVP" of Service

  • CUSTOMER STORIES
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    How 3D Systems Empowered their Support Team with Aquant

  • CUSTOMER STORIES
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    How Rational Improved Their First Time Fix Rate with Aquant

  • VIDEOS

    Give Your Service Pros 20 Years of Experience in 20 Seconds

  • E-BOOKS

    Beyond Chatbots: 11 Ways AI Elevates Service

  • VIDEOS

    Beyond Chatbots: 11 Ways AI Elevates Service

  • E-BOOKS

    Your Dirty Data Secrets: Getting Actionable Insights from Your Data Mess

  • WEBINARS
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    How AI Drives Service Performance at 3D Systems with Aquant

  • WEBINARS
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    RATIONAL's Road to Zero Unplanned Downtime

  • E-BOOKS

    Solving the Millennial Skill Gap with AI

  • CUSTOMER STORIES
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    RATIONAL Transforms Service Provider Performance with Aquant

  • CUSTOMER STORIES
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    3D Systems Accelerates Service Team Performance with AI

  • DATA SHEETS

    Service Insights Data Sheet

  • DATA SHEETS

    Intelligent Warranty Audit