Maximize first-call completes and minimize callbacks.
Give your team tools for success.
Increase first contact
resolution
Improve first time fix rates
and reduce parts costs
Transform customer
service experience
Mobile triage helps technicians instantly diagnose issues in the field using their mobile device and presents them with directions for the best fix – all backed by your historical service data and expert inputs.
Includes access to knowledge articles, manuals, and more, all in one place.
Customer service teams can remotely diagnose equipment issues accurately over the phone to support end-users.
Interactive troubleshooting tools surface the exact questions to ask and present the parts and actions that will be needed for repair base on the issues & symptoms end-users are reporting.
Video triage functionality lets technicians remotely call in the experts when they need more nuanced support.
Augmented reality lets the experts direct which actions to take by drawing arrows, labeling parts, & highlighting next steps directly on the screen.
The leaders in service are committed to giving their technicians the best tools to make them successful.
Click the hotspots in the demo below to explore Intelligent Triage.
