Translate your service organization’s tribal knowledge and experiences into prescriptive intelligence. By using a dynamic, AI-powered tool, your front line ambassadors are empowered to troubleshoot and resolve customer challenges, in and out of the field.
Increase first contact resolution
Give your customer-facing agents automated recommendations to troubleshoot and resolve customer challenges before a tech is even dispatched.
Improve first time fix rates and reduce parts costs
Democratize access to tribal knowledge and provide expert guidance to techs before jobs and on site, enabling all technicians the ability to solve problems right the first time without “shotgunning” parts -- just like the most experienced on the workforce.
Transform customer service experience
Improve service delivery across all channels, from quicker first response and more efficient fixes to proactive maintenance and proactive intervention.