Get smarter about service

Translate your service organization’s tribal knowledge and experiences into prescriptive intelligence. By using a dynamic, AI-powered tool, your front line ambassadors are empowered to troubleshoot and resolve customer challenges, in and out of the field.

Prepare to Amaze

Increase first contact resolution

Prepare to Amaze

Improve first time fix rates and reduce parts costs

Prepare to Amaze

Transform customer service experience

Improve service from every angle

REMOTE RESOLUTION

Empower contact center agents to become expert problem solvers

Limit unnecessary truck rolls and better manage technician schedules by increasing first contact resolution.

MOBILE TRIAGE

Troubleshoot service issues on site in real time with handheld devices

Provide prescriptive guidance to technicians wherever they are via automated suggestions on their mobile device of choice.

SELF SERVICE

Reduce service tickets by enabling customers to identify solutions to issues

Empower your customers to find solutions without engaging your support reps or needing to manually scan user manuals.

Triage in action

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Discover the full
Service Intelligence Platform

Service Insights

Service insights

Dedicated intelligence to help service leaders make smarter decisions

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Triage

Triage

Give every tech the intelligence they need to solve problems like the experts

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Warranty

Warranty

Manage claims more intelligently so you identify and solve high-risk events

Warranty

Insights at your service

E-Books

Service Intelligence Benchmark Report

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Data Sheets

Service Intelligence Data Sheet

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Webinars

Prioritizing the Customer Experience for Immediate Improvements

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Start making service feel like magic