Service Insights™

Data becomes knowledge. Knowledge becomes service strategy.

The data you generate contains insights that can take your service operations to new heights. But how do you access those insights? Even a team of dedicated data scientists would take months (or years!) to mine those hidden gems. And generic BI tools aren’t making the cut.

Get smarter about service

Transform the service data you have into the powerful insights you need. In only days, the Aquant platform delivers service recommendations and predictions powered by learnings from more than 1 million service tickets. Now, track and improve technician and team performance. See customer escalations coming and stop them in their tracks. Uncover key trends about how your equipment is being used in the field. And benchmark your company performance on key service metrics. Data from across the service organization all comes together to power service experiences that go beyond mere maintenance - and truly feel like magic.

Track and improve
customer experience

Measure team
performance and personalize training plans

Monitor product usage and quality trends so you can create better products and experiences

Improve service from every angle

See Service Insights™ in action

Discover the full
Service Intelligence Platform

Service Insights

Intelligence about your team, customers, and equipment, to help service leaders make smarter decisions



Give every tech and agent the intelligence they need to solve problems like your experts



Get a 360-degree view of warranty claims so you can cut costs and improve service


Insights at your service


Start making service feel like magic

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