No Fault Found Predictions
Stop dispatching technicians, only to find that there is no problem. Aquant can predict which customer complaints are the result of user error or environmental factors as opposed to true product failures. We’ll automatically prompt your team members to respond accordingly, reducing truck rolls and warranty costs.
How it Works:
Your agent leverages Intelligent Triage to troubleshoot the issue, and our system quickly identifies situations where there is high likelihood of No Fault Found