Intelligent Triage

Intelligent Triage translates your service organization’s tribal knowledge and experiences into prescriptive intelligence. Using a dynamic, AI-powered tool, your front line ambassadors are empowered to troubleshoot and resolve customer challenges before a tech is even dispatched.

With Aquant, Your Team Can:

Increase first contact resolution
Provide automated guidance enabling customer-facing agents to troubleshoot and resolve customer challenges before a tech is even dispatched
Improve first time fix rates
Provided expert guidance, enabling all technicians to solve problems right the first time like your most expert personnel
Transform Customer Service Experience
Improve service delivery across all channels, from quicker first response and more efficient fixes to proactive maintenance and proactive intervention.

What we OFfer:

Workforce
Performance Index

No Fault
Found Prediction

First Contact
Resolution

Self
Service

Mobile
Triage