How it works:
- The platform monitors and assesses individual and team performance KPIs in real time.
- Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
- The Workforce Performance Index identifies your highest performing employees and distributors and interprets the factors that differentiate them. Learn your opportunities for improvement, and get actionable feedback for driving better performance across the board.
- Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you.