Exceptional service experiences are now business as usual.
For customers, there’s average service, which just gets the job done. And then there’s exceptional service. The kind that makes them say “WOW.” Delivering service experiences like these is possible. Sometimes. But until now, it’s been the exception, not the rule.
Service Intelligence gathers all your service data, analyzes it using Service AI, and gives service leaders, technicians and agents the critical info they need, exactly when they need it. So, now escalations vanish. Technicians know the right solution, sometimes before they even see the problem.
Here’s what you get
Replace your dashboard with an action board – no heavy lift required.
Let service-fluent AI handle the analysis. You get the key insights needed to take action and make decisions about everything from technician training programs to customer QBRs. No team of data scientists needed.
Become a data-driven machine.
With service intelligence, measure and improve key metrics like first time fix rate, cost per success, and mean time to resolution. Drill down into performance by customer, team member, and product. Shed light on problems you never knew you had. Uncover new opportunities.
Transform customer service experience across every touchpoint.
We give your customer-facing team automated recommendations for resolving problems on the first attempt, whether remote or in the field.
Future proof your service business.
Need to mitigate a talent shortage? Service intelligence captures and distributes the knowledge of your tenured techs. So your whole team can deliver service like your vets.
at your service
Get even smarter