Intelligent Triage

Intelligent Triage gives your customer-facing agents automated answers to customer queries. Your front line ambassadors are empowered to troubleshoot and resolve customer challenges before a tech is even dispatched.

Field service technicians arrive to jobs with an understanding of the issue and the right parts, so they can solve issues in a more efficient way, reduce parts consumption, improve first time fix rates and increase machine uptime. Junior team members are empowered with the wisdom of more tenured employees, bridging the knowledge gap.

1

When a client challenge comes in, call center agents can launch Intelligent Triage right from your CRM.

2

When the agent types in the query as the customer describes it, they are prompted with follow-up questions to diagnose the problem.

3

The rep keeps asking questions until the most likely solution is identified, and then they take the appropriate action, whether attempting to resolve the issue remotely or sending a technician with the right part.

4

All questions and solutions are populated by artificial intelligence-driven insights right from your organizational data.

Features

First Contact Resolution

Want to drive better customer experiences? Your customers value quick resolution to their problems. Help them resolve issues without ever sending a technician on site.

How it Works

No Fault Found

Stop dispatching technicians, only to find that there is no problem. Aquant can predict which customer complaints are the result of user error or environmental factors, not product failure. We’ll automatically prompt your team members to respond accordingly, eliminating the problem of wasted dollars spent on dispatching technicians and diagnosing and replacing parts.

How it Works

Self Service

Empower your customers to find solutions without engaging your support reps or poring through user manuals. Self Service delivers better customer experiences.

How it Works

Let's talk about solving your complex business challenges with AI.

Request a demo of Aquant's service intelligence platform.