How it Works:

 

Field service technicians arrive to jobs with an understanding of the issue and the right parts, so they can solve issues in a more efficient way, reduce parts consumption, improve first time fix rates and increase machine uptime. Junior team members are empowered with the wisdom of more tenured employees, bridging the knowledge gap.

 
 
 

When a client challenge comes in, call center agents can launch Intelligent Triage right from your CRM.

 
 
 

When the agent types in the query as the customer describes it, they are prompted with follow-up questions to diagnose the problem.

 
 
 

The rep keeps asking questions until the most likely solution is identified, and then they take the appropriate action, whether attempting to resolve the issue remotely or sending a technician with the right part. 

 
 
 

All questions and solutions are populated by artificial intelligence-driven insights right from your organizational data. 

 

Features