“We've gotten a lot of benefit by using the tools that Aquant has brought to market. Now instead of having our managers try to dig through all sorts of data, they come to actionable insights, and they can start improving the way we service our customers."
Gain actionable performance insights and deliver better customer experiences with Service Insights.
Prescriptive Analytics for Field Service
Maximize first-call completes and minimize callbacks with Intelligent Triage.
Field Service Troubleshooting & Repair Software
Trusted by the world’s most service-oriented brands
Designed by service experts. Used by service leaders.
Gain deep insights into every aspect of your service operation-find detailed recommendations to improve efficiency, decrease costs, upskill team, and improve customer experience with Aquant’s Service Intelligence.
ON AVERAGE, OUR CUSTOMERS EXPERIENCE:
-
15%
Increase in first contact resolution
-
30%
Reduction in cost per warranty claim
-
34%
Reduction in repeat visits
-
26%
Reduction in part consumption
Service Intelligence Platform
Driven by Data. No Crystal Ball Needed.
1
Transforms your scattered,
unstructured service data Into
a single, usable source.
2
Understands all data in context
of your specific service language,
with Service AI based on years of
field experience.
3
Provides everyone on your
team the exact intelligence
they need to deliver magic
service, every time.
Aquant's Service Intelligence tools improve service at every stage.
Explore the interactive demos below to see how we support your shift left.
For Your Customers
How Aquant Works
TRIAGE & TROUBLESHOOTING ON YOUR WEBSITE
The most accurate troubleshooting & diagnostics for end-users visiting your website - faster customer support and fewer unnecessary service calls.
For Your Call Center
How Aquant Works
TRIAGE & TROUBLESHOOTING FOR PHONE FIXES
The most accurate troubleshooting & diagnostics for call center teams - faster customer support and fewer unnecessary truck rolls.
For Your Service Technicians
How Aquant Works
TRIAGE & TROUBLESHOOTING IN THE FIELD
The most accurate repair and maintenance recommendations for field techs directly on their mobile devices.
For Your Service Leaders
How Aquant Works
PRESCRIPTIVE ANALYTICS FOR FIELD SERVICE LEADERS
Analyze workforce performance, customer risk, and product quality trends.
Getting started with Aquant
See just how easy it is to find opportunities to level-up
your service management
