Aquant is taking off like a rocket ship — join us for the ride! We’re looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the world’s biggest companies to solve complex customer service problems!
The Technical Support Engineer role is the first point of technical support for Aquant’s end users, Partners, as well as internal teams (e.g. Customer Success, Sales, etc.). You will take ownership of all tickets assigned to the Support queue in Zendesk. You will be required to deliver in-depth technical support and strive to deliver a high level of resolution. You will use all available knowledge tools, resources and ticketing system to meet the defined SLAs. You will be required to quickly diagnose and triage issues, resolve incidents and/or liaise closely with Aquant’s R&D team. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction.