Careers

Aquant is taking off like a rocket ship — join us for the ride! We’re looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the world’s biggest companies to solve complex customer service problems!

Home Appliance Subject Matter Expert

Remote · Hourly · Intermediate

About The Position

Aquant is looking for an experienced Home Appliance service technician to act as a Subject Matter Expert on a freelance, part-time consultant on a contract basis. The Consultant will be interviewed by Aquant’s software team about their experience solving common issues with major home appliances. Your expert advice will be used to help build a new software which provides knowledge to service technicians quickly and accurately. 

Responsibilities

Meet with Aquant team member(s) to review common appliance issues and provide expert advice:

  • Review our curated lists of common problems with refrigerators, home laundry appliances and dishwashers 
  • Rank the probabilities of provided solutions to solve the problems
  • Add and/or exclude solutions based on experience and/or research
  • Review outputs of this process and refine changes with the Aquant team member(s)

Requirements/Qualifications

At least 10 years of technician experience in the Home Appliance industry, specializing in at least one of the following:

  • Extensive experience with most of the top refrigeration brands: Samsung, LG, GE, Whirlpool, and Frigidaire
  • Extensive experience with most of the top home laundry brands: Samsung, LG, GE, Whirlpool, and Frigidaire
  • Extensive experience with home dishwashers
  • Excellent communication skills
  • The Consultation sessions will be performed remotely via Zoom if the Consultant cannot meet in person

Apply for this position

Office Locations

NYC Headquarters

Nyc Headquarters

147 West 24th Street, 4th FL
New York, NY 10011
[email protected]
(917) 960-7010

Tel Aviv Headquarters

28 HaArba’a St
Tel Aviv-Yafo 6473925
Israel
[email protected]