Careers

Aquant is taking off like a rocket ship.

Join us for the ride! We’re looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the world’s biggest companies to solve complex customer service problems!

Public Relations and Social Media Manager

New York · Full-time · Intermediate

About The Position

Are you a PR pro looking for you next adventure? Come aboard and help a rapidly growing B2B tech company build a results-driven communications program. With 70 Million in new Series C Funding, Aquant is taking off like a rocket ship and we’re looking for passionate and innovative leaders to join our fast growing company for the next phase of rapid growth. Our Service Intelligence platform is transforming the way our clients service and support their customers. Come work with the world’s biggest companies to help them leverage artificial intelligence and take their Customer Service organizations to the next level. 

We are looking for a mid-level public relations and communications pro to join our marketing team. This person will be responsible for driving awareness of Aquant and our technology across multiple audiences including service industry decision-makers, product users, and potential job candidates in multiple geographic regions. You’ll lead day-to-day public relations efforts by managing multiple PR firms based in the US and EMEA with the goal of increasing awareness via thought leadership content, executive interviews, social content, and user success stories. You’ll also lead the company’s social efforts and help build an engaged community. In addition to these core responsibilities, you will occasionally support other parts of our communications efforts including product launches and internal communication projects. We don’t use jargon, we love integrated content campaigns, and we want you to be equally creative, experimental, and results-driven. 

Responsibilities

  • Develop and implement strategic public relations and social media plans
  • Manage multiple PR firms (in the US and EMEA)
  • Write press releases, social media copy, and byline articles as needed in conjunction with the PR firms
  • Write executive briefing docs as needed to prepare execs for interviews
  • Work closely with Product Marketing to coordinate new product announcements 
  • Be the traffic coordinator for all marketing communication requests coming from outside departments
  • Own the tracking and metrics related to PR and other communications efforts
  • Create social media calendar
  • Manage LinkedIn and Facebook communities
  • Assist with the creation and management of community user groups
  • Manage internal communications across the company and coordinate projects with other departments as needed

The Ideal Candidate

  • At least 5 years of B2B PR experience, a mix of agency and in-house is a plus!
  • Strong written and verbal communication skills 
  • Ability to work with a distributed team across multiple time zones and regions
  • Bachelors degree from an accredited university, preferably in a related field


It's not enough to have a cool product, join us because you share our values:

These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have greater impact and achieve our vision

Exceptional Customer Value - We strive to provide exceptional value to our customers and partners in every interaction.

Passion with Integrity - We are passionate about achieving great things, while doing the right thing and adding long term value.

One Team - Teamwork is our competitive advantage based on mutual respect. Build genuine friendships based on mutual respect, act professionally, take ownership, over communicate, strive to excellence, and ask how you can help.

Beginner’s Mind - Stay curious, keep an open mind, have the courage to innovate, fail fast and learn from it.

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With 70 million in new Series C Funding, Aquant is taking off like a rocket ship! We’re looking for passionate and innovative leaders to join our fast-growing company for the next phase of rapid growth. Aquant's service intelligence platform gives service leaders, reps and teams the most vital information they need for every situation. We understand service data in context, automatically transform unstructured data into structured data, and then predict the best solution for every service challenge. So service goes from simply solving problems to creating entirely new business opportunities, and from putting out fires, to lighting up customers’ smiles and igniting lasting loyalty. Now, service leaders completely eliminate escalations, technicians solve every service problem, and together make service feel like magic.

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Office Locations

Nyc Headquarters


147 West 24th Street, 4th FL
New York, NY 10011
[email protected]
(917) 960-7010

Tel Aviv Headquarters


82 Derech Menachem Begin 

Tel-Aviv-Yafo
6713829 Israel

[email protected]

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