Careers

Aquant is taking off like a rocket ship — join us for the ride! We’re looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the world’s biggest companies to solve complex customer service problems!

Customer Success Manager, Professional

New York · Full-time · Intermediate

About The Position

Aquant is taking off like a rocket ship — join us for the ride! We’re looking for passionate problem-solvers to join our venture-backed technology company for our next phase of rapid growth. Our artificial intelligence platform is transforming the way our clients build relationships with their customers. Come work with the world’s biggest companies to solve complex customer service problems!

The Customer Success Manager role is an amazing opportunity to join a flourishing organization and make an impact. You will leverage your technical background to play a critical client facing role ensuring our customers adopt and utilize the Aquant Professional platform to its utmost capabilities. You will balance multiple tasks simultaneously by leveraging your interpersonal skills and highly organized acumen to provide an exceptional experience through onboarding and other post sale activities. 

*Due to the COVID-19 pandemic this position will be remote until it is safe for Aquant to reopen our office, at which point the employee will be expected to commute into the office regularly.

Responsibilities:

  • As primary liaison, act as a trusted advisor to the client, enhancing the client relationship experience.
  • Plan and execute our onboarding process, implementing the Aquant platform and providing comprehensive training.
  • Provide business insights with aim of improving client experience through analysis of client data and Aquant platform usage.
  • Provide timely response and resolution to all client inquiries and issues including post Go-Live support.
  • Act as an advocate for client interests, gaining deep understanding of client’s successes and challenges, subsequently sharing feedback with all Aquant departments.

Qualifications: 

  • 3+ years of experience in a client facing role working with Big Data.
  • Knowledge and hands-on experience with Customer Success processes.
  • Experience in working with complex, multi-divisional, multi-geographical customers.
  • Project Management experience in a SaaS company is an advantage.
  • Excellent verbal and written communication skills with the ability to relate technical concepts to clients with varying technical backgrounds.
  • Proactive and comfortable working in a fast-paced and dynamic environment with the ability to quickly resolve technical challenges.
  • Social and team-oriented personality with strong collaboration skills focused on commitment to quality and success.
  • Strong analytical skills and proficiency in Microsoft Excel are a plus.
  • Passion for technology and service. Ability to quickly learn new software.

Apply for this position

Office Locations

NYC Headquarters

Nyc Headquarters

147 West 24th Street, 4th FL
New York, NY 10011
[email protected]
(917) 960-7010

Tel Aviv Headquarters

28 HaArba’a St
Tel Aviv-Yafo 6473925
Israel
[email protected]