Let’s change the world
of service together

Join the team that is changing the way companies deliver service. We’ll accomplish this together with our Service Intelligence Platform. Aquant’s AI-powered platform improves service outcomes while also decreasing the cost of service by providing the right information at the right time. Now, service leaders, field technicians, and customer service reps can make accurate decisions with greater confidence.

The ideal candidate has a desire to lead clients through the onboarding process and has the aptitude to be a great problem solver and Customer Success team member.

As an Implementation Specialist you’ll drive successful onboarding for Enterprise Triage customers, working closely with customers and in partnership with an assigned Customer Success Manager (CSM).  The ideal candidate is one that has the ability to translate client needs into executable project plans and can lead clients through the on-boarding process. You’ll act as an internal expert for the onboarding process, ensuring quality execution and on-time delivery.  

Responsibilities: 

• You’ll begin engaging with the customers upon deal closure and stay on through go-live to drive successful onboarding for Enterprise Triage customers,  while working closely with customers and in partnership with assigned CSMs.
• You’ll work directly with customers, including data resources to collect and analyze data and SMEs to drive effective use of internal processes and best practices.
• You’ll advise customers on their integration approach, pulling in more technical resources to assist as necessary.
• You’ll also support the CSM in overall engagement - to assist and guide them in support of the process.
• You’ll create/maintain in depth project plans and implementation plans in partnership with CSMs.
• You’ll participate in regular weekly customer touchpoints and conduct ad-hoc meetings as needed.
• You’ll support CSMs in preparation for SteerCos or other Executive meetings.
• You’ll document best practices and share feedback on potential improvements to the onboarding process.
• You’ll work with the Product team to identify and advocate for enhancements that will drive higher quality /more efficient onboarding. 
• You’ll transition knowledge to relevant CSM and/or Support resources upon completion of customer onboarding.

The Ideal Candidate:

• Prior customer-facing experience in a technology/Saas company, preferably with onboarding customers and technical implementation.
• Sense of urgency and personal agency to problem solve proactively. 
• Understands when and how to manage to a tight timeline while maintaining standards of excellence in the midst of ambiguity.
• Team-oriented with strong collaboration skills and an ability to work effectively across other departments and individuals to ensure the best outcomes, focused on commitment to quality and success.
• Energized by setting up and driving processes.
• High degree of detail orientation and follow through.
• Excellent project management skills.
• An exceptional communicator - articulate, confident, self-aware and personable.
• Comfortable using data to tell a story and solve problems with teams and customers.
• Amenable to a potential travel requirement of up to 30%

It's not enough to have a cool product, join us because you share our values:

These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have greater impact and achieve our vision:

Exceptional Customer Value - We strive to provide exceptional value to our customers and partners in every interaction.

Passion with Integrity - We are passionate about achieving great things while doing the right thing and adding long term value.

One Team - Teamwork is our competitive advantage based on mutual respect. Build genuine friendships based on mutual respect, act professionally, take ownership, over communicate, strive to excellence, and ask how you can help.

Growth Mindset - Stay curious, keep an open mind, and be innovative. Don’t be afraid to fail fast and continue learning.

Some of our benefits:

• We’ve got you covered: From medical, dental, vision, life, and 401k match & retirement, we’re here to support your physical, mental, and financial well-being.
• Support yourself and those you love: We offer parental leave to full-time employees across all Aquant locations.
• Vacation your way: We want to make sure you have time to meet your personal needs with generous PTO and flexible vacation planning.
• Everyone is an owner: We want everyone to feel ownership over their work and what we are building here, which is why we offer equity to full-time employees.
• Build your career: Every Aquant employee is in control of their career development with our learning stipends, tools, and training.
• Get the best of both worlds with a hybrid workplace: We currently work 3 days a week in the office, allowing you to enjoy the flexibility you need (please note: this is subject to change based on the needs of the business).

Salary Range: In compliance with the New York City Pay Transparency Law, the base salary range for this role is between $75,000 - $85,000. This range is not inclusive of our discretionary bonus, equity, and benefits package. When determining a candidate’s compensation, we consider a number of factors including skill set, experience, job scope, performance in assessments during the interview process, and current market data.