Our Story

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Providing great service is hard. It requires a skilled workforce, ever-changing technology, a ton of institutional knowledge, and the ability to measure effectiveness. These requirements make good service expensive. But poor service is even more costly. It leads to sub-par customer experiences, higher service costs, and increased workforce turnover.

In 2016 Shahar Chen and Assaf Melochna founded Aquant to solve these longstanding service challenges. They gathered a team of data experts and service veterans to create the Service Co-Pilot software. Aquant’s platform is the next evolution in field service management software.

The AI-powered platform improves service outcomes while also decreasing the cost of service. Service Co-Pilot provides the right information at the right time, so service leaders, techs, and customer service reps can make accurate decisions with greater confidence.

See Aquant in Action View Open Positions

Leadership Team

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    Shahar Chen

    CEO & CO-FOUNDER

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    Assaf Melochna

    PRESIDENT & CO-FOUNDER

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    Uri Polishook

    GENERAL MANAGER, TEL AVIV

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    Oded Sagie

    VP OF R&D

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    Edwin Pahk

    SVP OF PRESALES AND CUSTOMER SUCCESS

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    Mairead Ridge

    VP OF MARKETING

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    Erik Lepke

    VP OF FINANCE

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    Hagit Farago

    VP OF PEOPLE

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    Doug Wilmot

    VP OF NORTH AMERICAN ENTERPRISE SALES

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    Ashley Bewick

    VP OF STRATEGIC SALES

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    Ofir Bazar

    DIRECTOR OF CUSTOMER SUCCESS

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    Sidney Lara

    SERVICE PRINCIPAL

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    Maayan Shimoni-Bakish

    DIRECTOR OF DATA ANALYTICS

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    Eran Granot

    DIRECTOR OF PRODUCT MANAGEMENT

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    Joe Sullivan

    DIRECTOR OF STRATEGIC ACCOUNTS

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    Eran Sharon

    DIRECTOR OF TECHNICAL SERVICES & SUPPORT

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    Trupti Bahl

    Director of Customer Success, Americas

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    Kristin Amico

    Director of Content

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    Michael Ardan

    Director of Brand and Creative

Our Offices

  • NYC OFFICE

    147 West 24th Street, 4th FL
    New York, NY 10011
  • TEL AVIV OFFICE

    82 Derech Menachem Begin
    Tel-Aviv-Yafo 6713829 Israel
  • BOSTON OFFICE

    1234 Chestnut Street, Suite 106,
    Newton Upper Falls, MA 02464
Contact Us

Aquant in the News:

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Aquant News

Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan

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Aquant News

Aquant’s Service Co-Pilot Delivers Generative AI Purpose-Built for Service

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How are Your Peers Solving the Skills Gap? Join Aquant’s Service Leaders Spring Break to Find Out

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