Our Story
Providing great service is hard. It requires a skilled workforce, ever-changing technology, a ton of institutional knowledge, and the ability to measure effectiveness. These requirements make good service expensive. But poor service is even more costly. It leads to sub-par customer experiences, higher service costs, and increased workforce turnover.
In 2016 Shahar Chen and Assaf Melochna founded Aquant to solve these longstanding service challenges. They gathered a team of data experts and service veterans to create the Service Co-Pilot software. Aquant’s platform is the next evolution in field service management software.
The AI-powered platform improves service outcomes while also decreasing the cost of service. Service Co-Pilot provides the right information at the right time, so service leaders, techs, and customer service reps can make accurate decisions with greater confidence.
- Founded 2016
- First Customer 2017
- New York Office Opened 2020
- Aquant Service Co-Pilot Launched 2023
Awards
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Frost & Sullivan 2023 Best Practices Award
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Built In’s Esteemed 2023 Best Places To Work List
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Forbes 10 Under $30 Million
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Top 25 Software Leaders of New York for 2022
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Service Council’s Award: Best Overall Solution 2023
Meet the Team
Offices
147 West 24th St., 4th Fl., New York, NY 10011
82 Derech Menachem Begin, Tel-Aviv-Yafo 6713829, Israel
1234 Chestnut Street, Ste. 106, Newton, MA 02464
Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools
Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan
A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences