Our Story

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Providing great service is hard. It requires a skilled workforce, ever-changing technology, a ton of institutional knowledge, and the ability to measure effectiveness. These requirements also make good service expensive. But poor service is even costlier. It leads to sub-par customer experiences, higher service costs, and increased workforce turnover.

In 2016 Shahar Chen and Assaf Melochna founded Aquant to solve these longstanding service challenges. They gathered a team of data experts and service veterans to create Service Intelligence Software. Aquant’s platform is the next evolution in field service management software.

The AI-powered platform improves service outcomes while also decreasing the cost of service. Service Intelligence provides the right information at the right time, so service leaders, techs, and customer service reps can make accurate decisions with greater confidence.

See Aquant in Action View Open Positions

Key Milestones

Icon 2016 Aquant is founded
Icon 2017 Our first customer
Icon 2017 $2.6 M Funding
Icon 2017 Israeli office opens
Icon 2017 $2.6 M Funding
Icon 2017 Our first customer

Aquant by the Numbers

170+ employees
3 offices worldwide
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Leadership Team

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    Shahar Chen

    CEO & CO-FOUNDER

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    Assaf Melochna

    PRESIDENT & CO-FOUNDER

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    Chris Caron

    VP OF GLOBAL SALES

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    Uri Polishook

    GENERAL MANAGER, TEL AVIV

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    Amit Zilberberg

    VP OF R&D

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    Jeremy Silver

    VP OF CUSTOMER SUCCESS & SERVICES

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    Edwin Pahk

    VP OF GROWTH

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    Mairead Ridge

    VP OF MARKETING

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    Erik Lepke

    VP OF FINANCE

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    Doug Wilmot

    VP OF NORTH AMERICAN ENTERPRISE SALES

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    Ashley Bewick

    VICE PRESIDENT OF COMMERCIAL SALES

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    Yonni Harif

    VICE PRESIDENT OF STRATEGIC SALES

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    Osnat Perlman

    DIRECTOR OF PRODUCT MANAGEMENT

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    Ofir Bazar

    DIRECTOR OF CUSTOMER SUCCESS

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    Oded Sagie

    HEAD OF PRODUCT AND ENGINEERING, SERVICE INSIGHTS

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    Sidney Lara

    SERVICE PRINCIPAL

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    Maayan Shimoni-Bakish

    DIRECTOR OF DATA ANALYTICS

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    Eran Granot

    DIRECTOR OF PRODUCT STRATEGY

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    Joe Sullivan

    DIRECTOR OF ALLIANCES

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    Eran Sharon

    DIRECTOR OF TECHNICAL SERVICES & SUPPORT

Our Offices

  • NYC OFFICE

    147 West 24th Street, 4th FL
    New York, NY 10011
  • TEL AVIV OFFICE

    82 Derech Menachem Begin
    Tel-Aviv-Yafo 6713829 Israel
  • BOSTON OFFICE

    1234 Chestnut Street, Suite 106,
    Newton Upper Falls, MA 02464
Contact Us

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