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Our Story

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Providing great service is hard. It requires a skilled workforce, ever-changing technology, a ton of institutional knowledge, and the ability to measure effectiveness. These requirements also make good service expensive. But poor service is even costlier. It leads to sub-par customer experiences, higher service costs, and increased workforce turnover.

In 2016 Shahar Chen and Assaf Melochna founded Aquant to solve these longstanding service challenges. They gathered a team of data experts and service veterans to create Service Intelligence Software. Aquant’s platform is the next evolution in field service management software.

The AI-powered platform improves service outcomes while also decreasing the cost of service. Service Intelligence provides the right information at the right time, so service leaders, techs, and customer service reps can make accurate decisions with greater confidence.

See Aquant in Action View Open Positions

Key Milestones

Icon 2016 Aquant is founded
Icon 2017 Our first customer
Icon 2017 $2.6 M Funding
Icon 2017 Israeli office opens
Icon 2017 $2.6 M Funding
Icon 2017 Our first customer

Aquant by the Numbers

120+ employees
4 offices worldwide
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Leadership Team

  • Profile

    Shahar Chen

    CEO & CO-FOUNDER

  • Profile

    Assaf Melochna

    PRESIDENT & CO-FOUNDER

  • Profile

    Chris Caron

    VP OF GLOBAL SALES

  • Profile

    Uri Polishook

    GENERAL MANAGER, TEL AVIV

  • Profile

    Jeremy Silver

    VP OF CUSTOMER SUCCESS & SERVICES

  • Profile

    Edwin Pahk

    VP OF GROWTH

  • Profile

    Mairead Ridge

    VP OF MARKETING

  • Profile

    Erik Lepke

    VP OF FINANCE

  • Profile

    Doug Wilmot

    VP OF NORTH AMERICAN ENTERPRISE SALES

  • Profile

    Ashley Bewick

    VICE PRESIDENT OF COMMERCIAL SALES

  • Profile

    Osnat Perlman

    DIRECTOR OF PRODUCT MANAGEMENT

  • Profile

    Ofir Bazar

    DIRECTOR OF CUSTOMER SUCCESS

  • Profile

    Oded Sagie

    VP OF R&D

  • Profile

    Sidney Lara

    SERVICE PRINCIPAL

  • Profile

    Maayan Shimoni-Bakish

    DIRECTOR OF DATA ANALYTICS

  • Profile

    Eran Granot

    DIRECTOR OF PRODUCT STRATEGY

  • Profile

    Joe Sullivan

    DIRECTOR OF ALLIANCES

  • Profile

    Eran Sharon

    DIRECTOR OF TECHNICAL SERVICES & SUPPORT

  • Profile

    Hagit Farago

    VP OF PEOPLE

Our Offices

  • NYC OFFICE

    147 West 24th Street, 4th FL
    New York, NY 10011
  • TEL AVIV OFFICE

    82 Derech Menachem Begin
    Tel-Aviv-Yafo 6713829 Israel
  • BOSTON OFFICE

    1234 Chestnut Street, Suite 106,
    Newton Upper Falls, MA 02464
Contact Us

Aquant in the News:

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Aquant News

2023 in Review: Aquant’s Year of Breakthrough Innovation 

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Aquant News

Aquant Earns Most Promising Vendor Ranking in CB Insights’ Analysis of Agent Support Tools

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Aquant News

Aquant Wins “2023 Technology Innovation Leadership Award” From Analyst Firm Frost & Sullivan

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